The Business Manager will lead the strategy, growth, and operational performance of the After Sales business within the assigned region(s). This role is responsible for driving revenue and profitability, improving customer satisfaction, strengthening operational performance, and leading the North American FTU Manufacturing/Operations team.
- Lead the strategy, planning, and financial growth of the After Sales business within assigned region(s).
- Drive revenue and margin growth, monitor performance, and implement corrective actions as needed.
- Develop programs and initiatives to increase market share, improve profitability, reduce costs, and enhance customer satisfaction.
- Lead North American FTU Manufacturing/Operations in alignment with company objectives, policies, and safety standards.
- Partner with Global Service, North American Sales, and other cross-functional teams to establish and share best practices.
- Manage customer escalations and ensure timely resolution of field service, warranty, repair, and installation needs.
- Lead negotiations for After Sales services, including repairs, spare parts, service center support, and related service offerings.
- Develop and monitor KPIs to measure operational, financial, and customer performance and identify opportunities for continuous improvement.
- Partner with Sales and business leadership to develop annual budgets, staffing plans, bookings forecasts, and pricing strategies.
- Lead, coach, and develop employees to achieve individual and business goals while maintaining a strong focus on engagement and talent development.
- Champion continuous improvement, cost savings, safety, and compliance throughout the organization.
- Travel domestically and internationally up to 50% of the time.
What you’ll need:
- Bachelor’s degree in Business, Engineering, Operations, or a related field, or an equivalent combination of education and relevant experience.
- Experience in business management, operations, After Sales/service, manufacturing, or a related leadership role.
- Strong financial and business acumen, including budgeting, forecasting, pricing, and margin management.
- Proven leadership and team-development skills.
- Strong customer relationship, problem-solving, analytical, and negotiation skills.
- Ability to collaborate effectively across Sales, Operations, Manufacturing, Service, and other functions.
We Offer
We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.
Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.
Additional Information
Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people. To be included in the recruiting process, please apply directly with us online.
Where everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careersna
Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.
Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission
Skills Required
- Bachelor's degree in Business, Engineering, Operations, or a related field, or an equivalent combination of education and relevant experience
- Experience in business management, operations, After Sales or service, manufacturing, or a related leadership role
- Strong financial and business acumen, including budgeting, forecasting, pricing, and margin management
- Proven leadership and team-development skills
- Strong customer relationship, problem-solving, analytical, and negotiation skills
- Ability to collaborate effectively across Sales, Operations, Manufacturing, Service, and other functions
What We Do
Valmet is the leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. We aim to become the global champion in serving our customers. Valmet's strong technology offering includes pulp mills, tissue, board and paper production lines, as well as power plants for bioenergy production. Our advanced services and automation solutions improve the reliability and performance of our customers' processes and enhance the effective utilization of raw materials and energy. Valmet's net sales in 2019 were approximately EUR 3.5 billion. Our more than 13,000 professionals around the world work close to our customers and are committed to moving our customers' performance forward - every day. Valmet's head office is in Espoo, Finland and its shares are listed on the Nasdaq Helsinki.
