Business Manager (37376)

Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.

The main responsibilities of the Business Manager are Rent Collection processes and managing the Community Delinquency. They are also responsible for assisting the Community Manager in directing and coordinating on-site personnel, organizing financial, administrative, and leasing operations, maintaining the property and maintaining excellent resident relations.

• Assists with the management of Community Peronelle, Vendors and Contracts
• Provide a positive and genuine experience to all current and future residents
• Assists in the facilitation of monthly operations: compiling reports, monitors and head’s up rent collection efforts, make bank deposits, assists with eviction proceedings, reviews daily invoices and process as outlined by Manager. 
• Use high level communication skills when dealing with current and future resident
• Prioritizes tour path and ensures curb appeal is up to par on property – Communicate any feedback to Maintenance team and Community Manager
• Ensures Ledgers are complete and correct
• Rent Collection process through evictions
• Assists with inputting new applicants and the screening process, inputs new leases and renewals daily
• Delinquency – follow up to make sure any unpaid balances are brought to $0
• Handles all resident issues and is able to convey information to Community Manager and Leadership Team.
• Strong ability to mediate and assess current and future resident feedback
• Assists with resident retention activities 
• Scheduling and following up with progress of maintenance work orders and future move ins.

• Position requires a minimum of 1-2 years of experience as an on-site Assistant Manager or Leasing Manager. 
• Ability to work the first weekend of the month to assist with Rent Collection and additional weekends and evenings as needed
• Great attention to detail
• In depth knowledge reading and interpreting ledgers
• Onesite experience is preferred
• Strong experience in resident retention and customer service
• Experience working with teams focusing on project management
• Competence in Microsoft Suite and Property Management Software strongly preferred.
• Participate in training to comply with new or existing Fair Housing laws.
• Present self in a neat, clean, and professional manner at all times
• Comply with expectations as demonstrated in the Employee Handbook.

• Be Your Best. Do Your Best
  • We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.
• Honesty, Integrity, and an Unwavering Commitment to Excellence
  • Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care.
• Empowered Associates, Obsessively Purpose-Driven and Stronger Together
  • Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization. 
• The Magic is in the Details
  • Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.
• Passion and Care Defines Our Team
  • Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.