Business Intelligence & Operations Analyst III

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
At Gen Mobile, we're committed to ensuring that cost is not a barrier to connectivity by making wireless service more accessible and affordable for al l. Customers can pay month-to-month, or if they qualify, apply for government subsidies, such as the federal Lifeline benefit, to reduce their bills. With budget-friendly plans, we empower p eople to stay connected to friends and family around the world without breaking the bank - all on America's Largest 5G Networks. Gen Mobile is not just a wireless provider; we're on a mission to bridge the digital divide and create a more inclusive and connected world for all.
Job Duties and Responsibilities
The Business Intelligence & Operations Analyst III is responsible for maintaining Gen Mobile operational and billing processes, ensuring accuracy, efficiency, and compliance with best practices. This role will work BSS/OSS initiatives, reporting, data analysis, revenue leakage management, business process improvements, CDR reconciliation, system integrations, system automations and migrations. The Business Intelligence & Operations Analyst III will also monitor financial and operational metrics, collaborate with cross-functional teams, and implement strategies to optimize performance. This position reports directly to the Sr Operations Analyst.
Key Responsibilities:
Operations & Project Management

• Help with the planning and execution of projects, including requirement gathering, prioritization, deployment, and implementation.
• Develop and implement best practices to improve efficiency and minimize revenue leakage.
• Support Call Center, Procurement, Fulfillment, and Billing Operations as assigned.
• Partner with Fraud, Cost Assurance, IT, and other teams to enhance processes and security measures.
• Maintain compliance with business policies while promoting retail wireless initiatives

Billing & Revenue Assurance

• Assist with billing processes and procedures to ensure accurate customer billing.
• Develop and refine mediation rules and usage flows within the billing system.
• Conduct rating and margin analysis, identifying opportunities for optimization.
• Research and resolve customer charge discrepancies, ensuring proper application.
• Audit and update new company products, plans, and customer ratings.

Data Analysis & Reporting

• Analyze financial and operational data/reports to identify trends and areas of improvement.
• Develop and present reports to stakeholders, supporting strategic decision-making.
• Reconcile and integrate carrier billing data to ensure accuracy.
• Work cross-functionally with Data Mart teams to develop and implement system automations.
• Produce, maintain, and process invoices for commissions and residuals for different sales channels.
• Perform other duties as assigned

Skills, Experience and Requirements
Education and Experience:

• Bachelors degree or a minimum of two years of telecom, business, or customer service analytics related experience

Skills and Qualifications:

• Ability to prioritize and execute multiple tasks and well organized
• Excellent verbal and written communication skills
• Ability to work and think independently, and to exercise independent judgment
• Effectively organize, manage, and perform work assignments
• Proficiency in data analysis tools such as Excel, SQL, Python, Snowflake
• Experience with data visualization tools like Tableau, Power BI, or Looker
• Experience data processing such as ETL Pipelines
• Must be flexible to accommodate changing business requirements
• Detail oriented
• Bilingual Spanish is preferred

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,623.00/Year - $103,730.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.