Business Intelligence Manager

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Executive Reporting and Business Intelligence Manager

The Executive Reporting and Business Intelligence Manager role is a newly created position in the Operational Analytics & Reporting Excellence (OAR) team within the Enterprise Services Strategy & Transformation organization. This is a key role that will serve as a principal point of contact for executive reporting, as well as support the development of business intelligence and automation solutions. As a contributor to the OAR team, the principal will collaborate extensively with fellow technical leads and provide backup as needed, in addition to owning the development and deployment of best-in-class data visualization solutions that deliver actionable insights, and drive improvement in service operations and customer experience. This is a role for a creative, technically savvy individual with excellent customer relationship management skills who wants to deliver best-in-class solutions across multiple platforms.

The key responsibilities of this role will include:

• Design and implement cutting edge business intelligence solutions to support executive reporting, service operations and customer experience

• Liaise with end users and stakeholders, serving as subject-matter expert for executive dashboards and control towers

• Identify opportunities to streamline and automate reporting across business functions from on and off-prem source systems

• Drive standards and best practices in data quality, data integration, and data visualization both within the OAR team and across Enterprise Services

• Drive the development of mobile-friendly BI solutions

• Identify opportunities and implement solutions to improve data quality in all reporting assets developed by the OAR team

• Develop and implement standards for best-in-class data visualization

• Complete all required development and compliance training as needed

• Complete special projects and any other duties assigned by the team supervisor

Required Experience/Qualifications;

• Require a Bachelor’s degree in Math, Science, Information Technology, or related discipline.
• Specify a minimum of 10 years of experience in Data reporting solutions, Engineering, Mathematics, or Statistics.

• Strong proficiency with Microsoft PowerBI, PowerApps, PowerAutomate, Figma, Snowflake, Matillion, Tableau, VBA, R, RStudio, MS-SQL

• Experience supporting Finance, HR, Procurement, Real Estate, Digital, or Service Desk operations

• Excellent planning and communication skills

• Strong problem-solving skills and creativity

• Strong collaboration skills as well as ability to work independently as needed

• Proficiency in all MS Office applications

• Note: candidates are asked to provide links to dashboards or applications developed by the candidate during the past 3 years

Preferred Experience/Qualifications:

• Proficiency in Workday, SAP, Service Now

• Experience developing business intelligence solutions for mobile devices

• Ability to work with sensitive and confidential material in an ethical manner

• Ability to influence and drive improvement

• Highly organized with exceptionally strong attention to detail

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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