Business Intelligence & Governance Lead

Job Title

Business Intelligence & Governance Lead

Job Description Summary

Cushman & Wakefield's Client Solutions Team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise.
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Our C&W Technology Team of Solution Leads, Project Managers, Business Analysts & Solution Consultants work closely with our clients and our account team stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data-centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge.
Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions.
This is a full-time position and can be located anywhere in the United States with the ability to work from home, office, or hoteling space as required. Travel may be required.

Job Description

Key Responsibilities

The Business Intelligence Solutions team (BI) is responsible for delivery of all data analytics and governance in support of both GOS service lines and GOS clients. As a key member of the account management team, responsibilities for this role includes:

• data mapping
• data assessments and analysis
• data governance support
• POC dashboard development and ongoing enhancements
• user acceptance testing
• reporting support
• opportunity assessments
• tabular model support
• workplace trend analysis
• benchmarking analysis,
• leading technology and BI enabled solutions for client account  

Primary Duties & Responsibilities

Leadership & Team Management

• Provide leadership, guidance, and mentoring to BI analysts and account team resources
• Establish best practices, standards, and repeatable processes for BI development and delivery
• Provide training and enablement to the account team on BI platforms, tools, and analytics capabilities

Client & Stakeholder Partnership

• Serve as a senior analytics partner to Client and the account team, managing key relationships and expectations
• Coordinate and support the timely and accurate delivery of standard monthly reports, including validation of report outputs, identification and escalation of data issues, and communication of risks or delays to Client/account leadership.
• Advise Client on analytics strategies, including how to prioritize requests and align them with platform capabilities and long-term value
• Determine appropriate responses to Client requests that may be out of scope, misaligned with best practices, or not in the client’s best interest
• Provide clear verbal and written updates to management and stakeholders on progress, risks, and outcomes

BI Platform & Product Leadership

• Lead BI platform initiatives to enhance the delivery of insights for Client
• Liaise with BI platform and solutions teams to ensure dashboard design, prototyping, and development meet business and product requirements
• Partner with development teams to expand analytics offerings through dashboard proofs of concept, tabular model measure development, and product feature enhancements
• Support the evolution of a governed, scalable BI ecosystem, including certified reporting and self-service analytics

Analytics Strategy & Roadmap Ownership

• Collaborate with Client’s CRE Advanced Specialist of Data Analytics, Client/account leadership, and relevant stakeholders to help shape the data and insights strategy for Workplace; identify, source, validate, and deliver meaningful data and analytics that enable continuous optimization of Client’s CRE portfolio.
• Develop and maintain analytics roadmaps with Client and the account team, including scope, schedule, and investment planning
• Balance immediate client reporting needs with long-term platform strategy and scalability
• Proactively analyzing the Client portfolio to identify risks, trends, and opportunities for deeper analytical insight

Data & Technical Oversight

• Lead data assessment and data mapping exercises to support system integration and analytics initiatives
• Manage and maintain intake and backlog processes, data dictionaries, report inventories, and development workflows for both client-specific and platform-level dashboards
• Partner with Client’s technology teams to understand technical requirements and ensure alignment with enterprise data platforms (including Databricks)
• Drive continuous improvement in data automation, standardization, and quality

Advanced Analytics & Optimization

• Utilize advanced analytics tools to transform data, automate workflows, and develop analytical solutions
• Provide oversight on Power BI model design, performance optimization, and metric standardization
• Ensure technical and process documentation is maintained across analytics initiatives
• Leverage emerging AI and Machine Learning tools to bring cutting edge analytical delivery to the BI platform and clients

Knowledge, Skills & Experience

Education

• Bachelor’s degree in Business, Engineering, Technology, or a related field

Required Experience

• Experience leading or managing analytics, BI, or data teams
• Strong client and stakeholder management experience
• Hands-on experience with business intelligence and data visualization platforms
• Experience with data mapping, data modeling, and analytics solution design

Preferred / Nice-to-Have Experience

• Strong experience with Power BI (including data modeling and semantic layer design)
• Proficiency with SQL for data analysis and validation
• Experience with ETL / data preparation tools such as Alteryx
• Experience working with Databricks or modern data platforms
• Experience contributing to a BI product team or analytics platform initiative
• Exposure to commercial real estate or portfolio-level data

Additional Requirements & Competencies

• High level of critical thinking and sound judgment exercised daily
• Strong analytical curiosity and problem-solving mindset
• Excellent verbal and written communication skills
• Ability to articulate complex technical and analytical concepts to non-technical audiences
• Ability to select the most effective communication approach based on audience and context
• Strong relationship management skills across clients, account teams, and technology partners
• Ability to operate confidently in ambiguous, fast-paced, and client-facing environments

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 99,450.00 - $117,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”