Chewy is seeking a Data Scientist to join our Site Analytics team and shape the future of our customer-facing experiences across Chewy.com and the Chewy mobile apps. In this high-impact role, you'll apply your analytical expertise and business intuition to unlock insights from Chewy's expansive e-commerce datasets-revealing how customers interact with our platform and driving data-informed improvements that enhance the experience for millions of pet parents. As a strategic partner, you'll work cross-functionally with Product, Engineering, UX, Marketing, Finance, and other teams, using data to influence decision-making at the highest levels. You'll harness advanced analytical techniques and emerging AI workflows to deepen insights, accelerate discovery, and scale analysis. You'll move beyond just presenting numbers-telling compelling, data-driven stories that guide product roadmaps ultimately making a large customer impact.
What You'll Do:
- Leverage advanced analytics techniques (customer journey analysis, feature importance, causal inference, forecasting, sentiment analysis, anomaly detection) -to uncover actionable insights into customer behavior.
- Lead the development of scalable metric pipelines (ETL), enforce rigorous data quality standards, and create clear, compelling visualizations that communicate stories to stakeholders.
- Design, implement, and analyze A/B tests for high-impact product initiatives, translating results into strategic product recommendations.
- Define and own key success metrics for your product area, continuously monitoring trends, diagnosing performance shifts, and driving decisions making.
- Proactively identify and size opportunities to enhance the customer experience, influencing product direction and cross-functional priorities.
Qualifications:
- Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Data Science, Economics, Computer Science) or related experience.
- 3+ years of experience of data warehouse technical architecture, infrastructure, and ETL.
- 3+ years of experience with visualization tools like Tableau, Looker, PowerBI, Plotly etc...
- 3+ years of experience with data modeling in Big Data environments (EMR, Snowflake, DataBricks, Google Cloud etc...).
- 3+ years of experience with A/B testing and/or causal inference methodologies, preferably within e-commerce environment.
- Strong understanding of statistics and advanced analytical techniques
- Advanced object-oriented programing in Python.
- Advanced knowledge of SQL (complex querying and optimization).
- Excellent written and verbal communication skills, with ability to convey complex ideas to non-technical stakeholders.
- Familiarity with using LLMs and AI Agents to automate data and analytical workflows.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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