Our Opportunity:
Chewy is seeking a high-impact Business Intelligence Engineer (C05) to join the Delivery Experience (DEX) team. This role sits at the center of Customer Experience (CX), Operations, Quality, and Transportation-acting as the connective tissue that translates complex, fragmented supply chain signals into clear, action-oriented insights. This is not a traditional reporting role. The expectation is not only to surface metrics, but to explain what is happening, why it is happening, and what operators should do next. The BIE will build and own a scalable data stack that powers automated reporting and automated insight delivery for action-oriented forums (WBRs, MBRs, and ad-hoc executive deep dives). A core component of this role is leveraging AI-enabled tooling to reduce noise, accelerate root cause analysis, and make complex data more interpretable for operators. This includes AI-assisted summarization, narrative generation, and guided deep dives that allow teams to move faster from signal to action.
What You'll Do:
- Own the end-to-end design, development, and maintenance of high-visibility reporting and data products that support DEX operating mechanisms and leadership forums.
- Serve as the primary analytics conduit across CX, Supply Chain, Transportation, and Quality, ensuring a single, coherent view of delivery performance and customer impact.
- Build scalable, maintainable data pipelines and reporting layers that prioritize reliability, clarity, and actionability.
- Move beyond static dashboards by delivering narratives to the data-clearly articulating drivers, tradeoffs, risks, and recommended actions.
- Leverage AI-assisted tools to automate insight delivery, including summarization of performance trends, anomaly detection, and guided deep dives that reduce manual analysis time.
- Continuously improve existing reporting by automating recurring workflows, simplifying self-service access, and eliminating low-value manual processes.
- Partner closely with Data Engineering and Technology teams to extract, transform, and model data across a wide range of internal systems using SQL and modern analytics platforms.
- Uphold best practices in analytics engineering, including data integrity, validation, documentation, and metric consistency.
What You'll Need:
- The ideal candidate would have excellent analytical abilities, strong technical skills, superior written and verbal communication skills, and the ability to influence and lead cross-functional teams.
- Top notch communication (verbal and written) and interpersonal skills to convey key insights from complex analysis in summarized business terms and an ability to effectively communicate with technical teams
- This person would be a self-starter, comfortable with ambiguity, able to think big (while paying careful attention to detail) and enjoy working in a fast-paced dynamic environment.
- BS degree in Computer Science or equivalent
- Relevant professional experience in planning, forecasting and/or Supply Chain
- Experience of dealing with results, metrics and data management and desire to create and build new processes
- Tableau expertise
- SQL expertise
- Experience with dbt Cloud
- Advanced Excel proficiency for analysis, validation, and ad-hoc modeling.
- Knowledge of data warehousing
- Proven ability at looking at solutions in unconventional ways
- Sees opportunities to innovate and can lead the way
- Ability to work with shifting deadlines in a fast-paced environment
- Travel may be required for this role
The base salary range for this role is $110,500 - $176,000.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
