Business Intelligence & Analytics Advisor

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Job Title

What does a great Manager, Business Intelligence & Analytics do?

As a Manager, Business Intelligence & Analytics, you will serve as a dedicated analytical leader supporting one of Fiserv's largest strategic client relationships. You will be responsible for delivering data-driven insights, executive reporting, performance analytics, and business intelligence solutions that help internal and external stakeholders make informed decisions.

You will partner closely with client stakeholders, relationship management, operations, finance, compliance, product, and technology teams to transform complex data into actionable business insights. This role is responsible for establishing reporting standards, governing key business metrics, supporting strategic decision-making, and driving continuous improvement through analytics.

As a trusted advisor, you will provide visibility into program performance, identify emerging trends and opportunities, and ensure the delivery of accurate, timely, and meaningful reporting that supports client satisfaction and business growth.

What you will do:

• Lead reporting and business intelligence activities supporting strategic client programs.
• Develop and maintain executive dashboards, scorecards, KPI reporting, and performance management reporting.
• Deliver weekly, monthly, quarterly, and annual business reviews and performance analysis.
• Partner with client stakeholders to understand reporting requirements and translate business needs into analytical solutions.
• Analyze operational, financial, compliance, servicing, and transaction data to identify trends, risks, and opportunities.
• Establish and maintain metric definitions, reporting governance, and data quality standards.
• Conduct ad hoc analysis and investigations related to business performance, operational incidents, and emerging issues.
• Partner with Operations, Finance, Compliance, Product, Technology, and Relationship Management teams to drive data-informed decisions.
• Present analytical findings and business recommendations to senior leadership and client stakeholders.
• Support forecasting, business planning, capacity analysis, and performance measurement initiatives.
• Identify opportunities for reporting automation, process improvement, and enhanced self-service analytics.
• Document reporting methodologies, business logic, analytical assumptions, and governance processes.
• Manage multiple competing priorities in a fast-paced client-focused environment.
• Influence the development and enhancement of reporting tools, dashboards, and business intelligence capabilities.
• Support audit, risk, regulatory, and compliance reporting requirements as needed.

Basic Qualifications for Consideration

• Bachelor's degree in Business, Finance, Economics, Analytics, Information Systems, Mathematics, Statistics, or related field.
• 7+ years of experience in business intelligence, analytics, reporting, financial analysis, consulting, or related disciplines.
• Experience developing executive reporting and performance management dashboards.
• Advanced SQL skills with the ability to analyze and interpret large datasets.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience presenting complex information to business and executive audiences.
• Demonstrated ability to manage cross-functional initiatives and stakeholder relationships.

Preferred Qualifications for Consideration

• Payments, banking, fintech, financial services, or card program experience.
• Experience supporting large enterprise clients or strategic partnerships.
• Experience with Snowflake, Power BI, Tableau, Looker, or similar business intelligence platforms.
• Experience working with transaction, operational, or financial datasets.
• Knowledge of KPI development, reporting governance, and data quality practices.
• Experience with Python or advanced analytical tools.
• MBA or advanced degree preferred.
• Experience leading or mentoring analysts and business intelligence professionals.

You are the kind of person who:

• Thrives in a highly collaborative and client-facing environment.
• Can turn complex business questions into meaningful analytical insights.
• Possesses strong business acumen and a passion for data-driven decision making.
• Communicates effectively with both technical and non-technical audiences.
• Builds strong relationships and credibility across all levels of the organization.
• Balances strategic thinking with operational execution.
• Takes ownership of results and continuously seeks opportunities to improve processes and outcomes.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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