Business Intelligence Analyst - Retention

Reposted 2 Days Ago
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Accra, Greater Accra
In-Office
Mid level
Fintech • Payments • Financial Services
The Role
The Business Intelligence Analyst will analyze data to drive value, clean datasets, build models, and communicate findings to stakeholders, shaping product and operational strategies.
Summary Generated by Built In

About Us

At M-KOPA, we've unlocked $2 billion in cumulative credit for the unbanked across Africa. We've grown from serving 3 million customers to 7 million customers—and we're deliberately expanding our data infrastructure to scale further. We're not hiring randomly. We're building the analytics foundation for our next growth phase, where every data-driven decision compounds across millions of customers.


What You'll Do

  • Hunt for insight, not just answer requests. You'll identify opportunities where analysis drives real value—by talking with teams across the business and asking what decisions would change with better data.

  • Transform messy data into clarity. You'll query internal and external databases using SQL, clean and interpret datasets, and build models in SQL, R, and Excel that uncover patterns other people miss.

  • Tell stories people actually listen to. You'll design clear, impactful presentations of your findings and train stakeholders throughout the business to think more rigorously about data.

What Makes This Different

Most analytics roles hand you a dashboard to maintain. Here, you'll have autonomy to identify what matters next. You won't build unused reports—your insights directly inform product roadmaps, customer acquisition strategy, and operational improvements. 86% of our customers report improved quality of life and understanding how to measure and improve that requires deep analytical work.

You'll work with leadership that actually uses data to make decisions. That accountability is real. Your analysis shapes how we serve 7 million customers and unlock credit for the unbanked. It's not internal optimization—it's financial inclusion infrastructure.

What You Need

  • Extensive progressive experience in data analytics, with strong proficiency in Excel analysis and SQL querying. You've built models, cleaned datasets, and communicated findings to non-technical audiences.

  • Additional technical skills in R, Python, DAX, or visualization tools like PowerBI or Tableau. You're comfortable learning new tools and applying them to business problems.

  • Genuine curiosity and business judgment. You ask good questions. You notice when something doesn't add up. You want to understand why before settling for what.

The Honest Part

This role is demanding. You'll encounter data quality issues, conflicting priorities, and the complexity of scaling analytics across a fast-growing company. But if you're energized by untangling complex problems and want your analysis to actually drive decisions that matter—this is the moment.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Top Skills

Dax
Excel
Power BI
Python
R
SQL
Tableau
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The Company
Johannesburg
2,507 Employees
Year Founded: 2011

What We Do

M-KOPA is a UK-headquartered emerging market fintech that provides affordable smartphones and digital financial services. With operations in Nigeria, Ghana, Kenya, South Africa and Uganda, the company has extended over $1.5 billion in credit to more than 5 million customers. Using an innovative financing model based on daily repayments, M-KOPA provides affordable smartphones embedded with financial services that fit with the cash flow of millions of underserved individuals who earn their income on a daily basis.

By leveraging rich payments data and proprietary AI-driven analytics, M-KOPA builds a credit record for each customer which forms the foundation for a long-term financial relationship for digital loans, affordable data subscriptions and insurance.

The company employs over 3,000 staff and 30,000 sales agents across its African markets.

M-KOPA has been recognised by the Financial Times as one of Africa’s Fastest Growing Companies for the past 3 years, and by Time Magazine as one of the 100 Most Influential Companies globally for the past 2 years.

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