Business Intelligence Analyst - Remote

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Position Summary: Crossroads’ Data Analytics is a team whose mission is to enable faster, optimized decisions for the entire business. We do this by collaboratively designing solutions and generating insights for cross-functional business problems. We focus on data, reporting, and analytical solutions to drive stronger, strategic decision-making.

We are seeking an engaging Business Intelligence Analyst to develop BI reports and communicate analytical findings to guide business partners. The successful candidate will primarily support Operations & Revenue Cycle Management through data-driven business analyses, in-depth project involvement, creation of use cases and business requirements, and provision of quantitative insights by leveraging the use of existing technology platforms. The successful candidate will have detailed knowledge of the healthcare claim lifecycle, including charge capture, billing, denial management, and payment remittance.

This role can be remote but will need to travel into the corporate office as needed (Greenville, SC).

• Support business partners with effective communication on metrics, benchmarks, and KPIs, with a special focus on operations and revenue cycle data to identify areas of opportunity.

• Explore healthcare data sets and perform statistical analyses to discern and communicate business and industry trends using both new and established analytical solutions.

• Prepare and communicate high-quality department reports on a set cadence (e.g., weekly, monthly, quarterly) using available technology (i.e., SQL, Power BI, R, etc.)

• Identify opportunities for business optimization through use of financial and operational data to influence short- and long-term strategy.

• Work across departments to collaboratively design, develop, document, train, and implement new data solutions and processes based on stakeholder needs.

• Gather requirements to translate technical and business needs; liaise between IT and business stakeholders to optimize tradeoffs.

• Collaborate with stakeholders with minimal supervision and quickly analyze/present data in meaningful ways.

• Show enthusiasm for a fast-paced environment, continual change, and learning corporate applications/new software products as necessary to fully support the business.

• Bachelor's degree in Analytics, Mathematics, Business Management, or other relevant subject matter, or equivalent in ongoing self-education or commensurate experience.

• 3-5 years in business/reporting analyst role focused on Healthcare Operations and/or Revenue Cycle Management required.

• Proficiency in data visualization tools, such as Power BI and/or Tableau, to identify business insights and recommend tactical steps to improve.

• Strong proficiency in quantitative analysis using Excel Power Pivot, SQL, or other query languages required.

• Familiarity/experience with project management preferred with strong focus on use case building, requirements creation, and milestone-driven delivery.

• Proficiency with Microsoft Office Suite.

• Excellent verbal and written communication skills, with ability to present findings to senior management.

• Superior problem-solving and logic processing skills to identify business growth opportunities.

This role operates Monday through Friday. The position is remote and will require that the candidate can come into the office in Greenville, SC for meetings as needed.

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health day

• Calm subscription for all employees