About the Team/Role
We are seeking a strategic team member for Global Risk Operations who is passionate about driving transformational change. In this role, you will be responsible for extracting meaningful insights from our operational data to inform key decisions and identify areas for optimization. You will lead efforts in designing and implementing significant operational process improvements, enhancing our efficiency and effectiveness.
Critically, you will also identify opportunities and build automation solutions to eliminate repetitive manual processes, especially where our core product offerings may not fully address business needs, ensuring our operations are scalable and resilient. This position is ideal for someone who thrives on solving complex challenges and making a measurable impact.
How you'll make an impact
DATA ANALYSIS + REPORTING- Provide data analysis and reporting to department stakeholders.
- Administration of departmental reporting, inclusive of but not limited to KPIs and management dashboards, issue management and analysis, scheduled and ad-hoc reporting.
- Implement processes, workflows, and reporting to track work items, volume, turnaround time, and ensure accurate capture of required data.
- Analysis of trends and other data as requested by management, including development of ad-hoc reports as necessary to identify or illustrate identified issues.
- Deliver innovative report building alternatives to an ever-increasing manual environment by utilizing current applications, automated technology and education.
- Deliver results on time and without errors. Communicate effectively with stakeholders to gather appropriate data and collaborate on timelines.
- Subject matter expert and at times administrator of key software solutions and technical tools deployed within the department.
- Leverage WEX applications and all available tools to improve individual and departmental effectiveness and efficiency.
- Serves as a change agent for continuous improvement of technical and automation capabilities within the department, applying strategic thinking, innovation and process re-engineering to day to day activities.
- Identify opportunities to improve, streamline, and automate operational processes.
- Develop and implement innovative solutions to enhance efficiency and productivity, leveraging existing software and tools.
- Design and build small-scale automation solutions to eliminate manual tasks and reduce errors.
- Analyze process workflows to identify bottlenecks and areas for improvement.
- Collaborate with colleagues to gather requirements and implement process changes.
- Stay abreast of industry best practices and emerging technologies in process automation.
Experience you'll bring
- Bachelor’s degree and/or minimum of 3 years of experience in a comparable role.
- Analytical mind that can trouble-shoot, problem solve, and think logically through multi-faceted issues and provide clear direction and explanation.
- Must have intermediate or better MS Excel, Access, and Oracle database experience.
- Coding skills (SQL, Macros, Python, etc.).
- Familiarity with basic data cleaning and exploratory data analysis techniques.
- Complex problem-solving skills.
- Solution oriented and results driven.
- Effective verbal and written communication skills.
- Excellent time management, prioritization skills, goals setting, planning and work scheduling skills.
- Superior critical thinking and problem solving skills.
- Must successfully pass a background investigation.
Preferred Qualifications
- Ability to provide training and documentation
- Operational process re-engineering experience
- Experience with low-code automation tools such as UIPath
- Experience with dashboarding tools such as PowerBI and Looker Studio
- Knowledge of WEX systems and business processes.
- Proven ability to build effective and trustful relationships.
- Self-motivated
- Ability to effectively and calmly operate within a complex, fast-paced and changing environment.
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What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.
Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
