Business Integration Manager

We're looking for a Business Integration Manager to be a key player in bringing new clients onto our platform and ensuring the continued success of our existing partnerships. In this role, you'll be the bridge between our clients and our technology, overseeing client engagements, driving the development and integration of our APIs, and ensuring seamless client interfaces. If you thrive in a fast-paced environment and have a passion for customer-centric solutions in the travel industry, we want to hear from you!

• Lead Client Integrations: Take ownership of new client onboarding, from initial research and requirements gathering to successful implementation.
• Be the Client Advocate: Serve as the primary voice of our clients for Airline and Rail Integration projects, translating their needs into actionable plans.
• Drive Technical Solutions: Collaborate with stakeholders to define business requirements, design robust system architectures, and develop detailed interface specifications for API and client integrations.
• Shape Product Development: Actively participate in sprint planning and backlog grooming, helping to elaborate and prioritize product features.
• Ensure Quality: Define clear acceptance criteria for user stories and ensure team understanding, contributing to high-quality deliverables.
• Provide Expert Support: Function as a seasoned operations research resource, offering solutions to complex problems, documenting findings, and proposing alternative approaches.
• Collaborate and Communicate: Work closely with the Account Management team to anticipate and address client needs, and provide weekly status updates on all assigned projects.
• Champion Our Values: Support company values and uphold quality control standards across all airline and rail integration initiatives.

• Experience: A Bachelor's degree is required. We prefer candidates with at least 5 years of experience in the Aviation, Rail, or large global Travel industries.
• Agile Expertise: A solid understanding of Agile methodologies and the product development lifecycle.
• Problem-Solving Prowess: Strong critical thinking and decision-making skills with a clear customer-centric mindset and a relentless focus on delivering value.
• Organizational Savvy: Exceptional multitasking and time management skills, with the ability to manage multiple projects and priorities under pressure while maintaining meticulous attention to detail.
• Sound Judgment: The ability to exercise careful, measured judgment and make informed decisions by weighing costs and benefits.
• Leadership Potential: Experience in managing, motivating, developing, and directing individuals to achieve common organizational goals.
• Communication Excellence: Superior communication skills across various modes (verbal, non-verbal, written), coupled with strong active listening abilities.
• Business & Technical Acumen: A solid understanding of business operations, processes, and technical solutions, including hands-on experience with API technologies and client interfaces.
• Relationship Building: Exceptional interpersonal and customer service skills to build and maintain strong relationships with clients, stakeholders, and internal teams.

• Position Type: Full-time, Monday through Friday, during normal core business hours. Flexibility for occasional nights and weekends may be required.
• Supervisory Responsibility: None
• Travel: Up to 25% travel may be required for client kick-offs, status meetings, and handovers.
• Compensation: The good faith annual salary range for this position is $65,000 to $90,000, commensurate with experience.