At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.
The Impact You Will HaveIn this position, you will be responsible for the analysis, development, support, reporting and coordination of business workflow automation and tools to maximize transactional capacity at an enterprise level. The incumbent partners with enterprise stakeholders to identify application (tools), automation needs, develop system or reporting solutions and manage related change functions. Additional responsibilities include: operational level scenario definition, data collection and analysis of workflow simulation resulting in automation and/or reporting metrics. This position reports up through Business Support Services.
- Participate on business projects or workgroups to maintain business solutions: including business automation, increased efficiencies and data repositories.
- Analyzes operational data, procedures and business needs to maintain system solutions.
- Performs scripting, coding, creation of decision tables and workflow automation within assigned tools or applications such as: Super Op, Pega, ISYL, IT2B-BEM, Access etc.
- Follows documented methods and models to support solutions including deployment and execution of test plans within an application.
- Partner with stakeholders to follow documented change management processes for the purposes of maintenance and assigned deliverables to achieve efficiencies.
- Partners with Information Technology organization to maintain deliverables for system integration, data integrity and security.
- Bachelors degree in business or related field or 4 years of related experience in lieu of a degree.
- 3 years experience in health insurance process improvement and/or IT experience.
- Proven experience with business workflow automation technology, application design, data/business analysis.
- Team player with strong collaboration skills to partner with business and IT on system/automation solutions.
- Strong written and verbal communication skills, with a demonstrated ability to express complex business concepts in clear and concise manner.
- Demonstrated problem-solving and cross functional facilitation abilities.
- Ability to comprehend high level concepts, and then drill down concepts to actionable, granular level detail.
- Strong business background and technical aptitude to bridge interpretation gap between business needs and technical solutions.
- Proven ability to manage a variety of concurrent assignment.
- Strong personal computing skills with emphasis on Word, VISIO and/or Access and Excel.
- High school diploma (or equivalency) and legal authorization to work in the U.S.
- Experience with business workflow automation technology, application design, database design and data analysis knowledge.
- Experience with programming languages such as Java, Visual basic, HTML and tools such as SAS and Cognos.
- Experience with AutoHotKey or other robotic process automation tools.
- Experience with development of formal business processes and rule methodologies.
- Strong analytical, conceptual, and logic skills to create business requirements and develop rule statements, decision tables, and other rule automation events.
Anchored in Connection
Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.
Compensation and Benefits$68,900.00 - $91,300.00 - $113,700.00 AnnualPay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
To discover more about what we have to offer, please review our benefits page.
Equal Employment Opportunity StatementAt Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [email protected].
Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
Skills Required
- Bachelors degree in business or related field or 4 years of related experience in lieu of a degree
- 3 years experience in health insurance process improvement and/or IT experience
- Proven experience with business workflow automation technology, application design, data/business analysis
- Team player with strong collaboration skills to partner with business and IT on system/automation solutions
- Strong written and verbal communication skills
- Demonstrated problem-solving abilities
- Strong personal computing skills with emphasis on Word, VISIO and/or Access and Excel
Blue Cross and Blue Shield of Minnesota Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Cross and Blue Shield of Minnesota and has not been reviewed or approved by Blue Cross and Blue Shield of Minnesota.
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Retirement Support — The program combines a 401(k) match with additional company retirement contributions and a cash balance pension. This multi-pronged design strengthens long-term financial security beyond standard offerings.
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Parental & Family Support — Benefits include fully paid parental leave, adoption/surrogacy/foster assistance, and childcare support. These resources provide meaningful support across diverse family needs.
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Leave & Time Off Breadth — PTO that increases with tenure, multiple paid holidays, personal days, and paid volunteer time are paired with flexible scheduling. This breadth supports sustained work-life balance across career stages.
Blue Cross and Blue Shield of Minnesota Insights
What We Do
Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives. Chartered in 1933 as Minnesota’s first health plan, we’ve promoted wider, more economical and timely availability of health services for the people of Minnesota for 80+ years. Blue Cross® and Blue Shield® of Minnesota is a nonprofit independent licensee of the Blue Cross® and Blue Shield® Association.
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