Business Insights Senior Analyst – FBO Product
As the Business Insights Senior Analyst, you will support data-driven decision-making across the For Benefit Of (FBO) product suite, providing strategic insights that directly influence product direction, operational efficiency, and business outcomes. You will partner closely with product, operations, sales, and technology teams to inform decisions across the full analytical lifecycle, balancing user needs, technical feasibility, and business viability.
In this role, you will work primarily independently while collaborating cross-functionally to access and interpret data, modernize reconciliation processes, and identify opportunities for optimization. You will be a key contributor in defining analytical strategy, building roadmaps, and translating complex data into clear, actionable insights that support both strategic and tactical decision-making.
Primary ResponsibilitiesProvide advanced analyses and reporting to identify trends, insights, and opportunities across the FBO product, formulating recommendations that influence product and business decisions. Create, synthesize, and present customized data requests, transforming complex datasets into compelling stories for senior leadership and cross-functional stakeholders.
Partner with product leadership on the evolution of the FBO product suite by defining analytical strategies, supporting roadmap development, and ensuring data-driven prioritization of initiatives. Continuously optimize and modernize reconciliation and analytical processes to drive efficiency for both internal and external customers.
Collaborate with business leaders to identify and understand analytical and product needs. Translate business needs into clear requirements and deliverables, working closely with engineering and technical partners to ensure solutions align with data architecture, pipelines, and APIs.
Ensure accuracy, integrity, and consistency of analytical outputs through testing, validation, and review of underlying data and methodologies. Proactively identify and resolve data quality, bias, or interpretation issues and clearly communicate limitations when necessary.
Identify business opportunities and areas for optimization through deep analysis of large, complex datasets, applying a strong product mindset and “big picture” thinking to recommend scalable, impactful solutions.
Manage multiple priorities with minimal oversight in a dynamic environment, planning and adapting to changing conditions while consistently meeting deadlines.
Required Skills and QualificationsEducation and Experience
- Bachelor’s Degree in Marketing, Business Administration, or a quantitative field
- 5+ years of professional experience in an analytical, consulting, product analytics, or technology-focused role
Product & Analytical Skills
- Strong product mindset with experience supporting product development, agile methodologies, user experience considerations, and data-driven decision-making
- Proficiency in analyzing, reporting on, and acting upon product and operational metrics
- Experience working with large, complex datasets to generate business insights and recommendations
Technical Acumen
- Strong understanding of relational databases and SQL, with the ability to partner effectively with engineering teams on technical architecture, data pipelines, and APIs
Communication & Influence
- Excellent stakeholder management and communication skills, with the ability to influence senior leadership and align cross-functional teams
- Ability to translate complex analytical findings into clear, actionable recommendations
Additional Capabilities
- Strong problem-solving skills and comfort operating in ambiguous, fast-paced environments
- Proven ability to manage multiple projects and priorities while maintaining attention to detail
- Experience building and maintaining strong relationships with internal partners and stakeholders
- Background in market research, consumer behavior analysis, consulting, or analytical product support preferred
- Master’s Degree in Business Administration or a related field
- Hours per Week: 40
- Work Schedule: Monday – Friday (starting at 7:00 AM)
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Policies include six weeks of fully paid parental leave for all parents, up to 16 weeks for birthing parents, 10 days of emergency back‑up care, and adoption assistance of more than $25,000. Recognition for adoption support underscores a strong family‑friendly posture.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days. The breadth of leave is presented as generous versus many peers.
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Healthcare Strength — Medical, dental, and vision options pair with an HSA that includes a company contribution, plus mental‑health access via Spring Health (eight no‑cost sessions), Hinge Health, wellness programs, and discounted gyms. Eligibility at 20+ hours per week broadens access to these resources.
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What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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