Business Insights Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Business Insights Team Lead

What can you expect in a Business Insights Team Lead role with TaskUs: 

Think of yourself as one of the leaders of your department who is responsible for providing the best data analytics experience to your clients, so not just anyone is qualified for the role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.

Imagine yourself going to work with one thing on your mind: to mentor and guide your Team in achieving one goal. Your task center is to support not only your team but also your stakeholders with key insights to make data driven decisions. 

Key Responsibilities:

• Data Entry and Management: Accurately input and maintain data in various systems and databases. Ensure data quality and consistency by performing regular audits and checks.

• Compliance and Security: Enforce data governance policies and procedures. Monitor and report on any data security breaches or non-compliance issues. Ensure adherence to regulations

• Issue Resolution: Act as the first line of support for data-related queries and problems.
  Escalate complex issues to senior data analysts or IT teams.

• Documentation: Maintain detailed records of data processes, incidents, and resolutions.
  Create and update data governance documentation and user guides.

• Reporting: Generate routine reports on data quality, compliance status, and key
  performance indicators (KPIs).

Required Qualifications: 

• Background in Data Analytics, Data Science, Business Intelligence, and Data Insights.

• Someone who has managed teams and/or project teams. This would include direct people management and/or managing cross functional teams without supervisory responsibility to deliver projects. A nice to have is leading agile teams including global.

• Ability to inspire and lead to deliver value- especially without direct influence over resources. 

• At least two years of experience working in Consulting, Business Intelligence, Strategy/Insights, or similar teams.

• Strategic thinker with strong analytical and creative problem-solving skills.

• Excellent verbal and written communication skills who has experience providing constructive criticism, implementing corrective action plans, and offering solutions and suggestions for process and product improvement to management.

• Ability to manage and prioritize well across competing requirements.

• High IT Literacy proven use of web and associated technologies (Excel, Power Point, Google apps).

• Previous experience with Data Visualization tools (Tableau, Power Bi, ect.) is strongly preferred.

• Experience with SQL, Python, ML, and Data Automation is preferred.

• Experience with data modeling and engineering.

• Experience with Data Science and Data Analytics methodologies.

• High-level understanding of customer confidentiality standards and who will help us implement those standards by managing and directing members of the team. 

• Passion for the development of Business Insights Analysts and increasing Data Analytics skills.

• At least two years of experience working in Consulting, Business Intelligence, Strategy/Insights, or similar teams.

• Bachelor’s degree, concentration in business, Business Intelligence, Data Analytics, Statistics or equivalent of experience in similar workspace.

• Passionate about technology start-ups and driving innovation with data.

• Other duties as assigned

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel: 

• Remote/Work from Home

• 3:00 PM to 12:00 AM, Monday to Friday

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.