We exist to create positive change for people and the planet. Join us and make a difference too!
Business Improvement Lead – Product Certification
UK homebased
Fixed term contract (secondment) until the end of 2027
About the role
BSI Regulatory Services is looking for a Business Improvement Lead who will be responsible for designing, developing and implementing improvements to achieve operational excellence for Product Certification. This role delivers work required to optimise business performance through the design of effective business processes, improvements in information systems, platforms, information management, practices, procedures, and organisation changes.
Responsibilities:
- Collaborate with the Product Certification stakeholders and other teams to define the approach needed to achieve strategic and operational goals on improvement projects
- Lead and facilitate the assigned projects in support of strategic and operational goals
- Act as guide and support for subject matter experts to aid in the design and development of products, systems, and solutions
- Conduct research and collect data to support improvement projects and initiatives
- Steer the preparation and review of a broad range of documentation supporting improvement projects and initiatives
- Coordinate and facilitate the effective communication pathways with cross-functional teams
- Day‑to‑day task management and mentoring of team members, providing guidance and support without formal line management responsibility
To be successful in the role, you will have:
- Minimum 3 years of experience in a BSI Product Certification role or similar Certification role: extensive knowledge and/or experience of the systems and processes; knowledge of technical delivery, assessment delivery, and/or commercial of products delivered
- Experience of identifying and delivering process improvements, with an understanding and practical application of relevant techniques to drive efficiency and quality
- Experience in the application of quality management systems
- Ability to communicate with all levels within the organisation
- BSc degree in discipline relevant to engineering business administration, process management, manufacture, or related field
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Minimum 3 years of experience in a BSI Product Certification role or similar role
- Knowledge of technical delivery, assessment delivery, and commercial products
- Experience in process improvements and relevant techniques
- Experience in quality management systems
- BSc degree in relevant engineering, business admin, or related field
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
-
Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
-
Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
-
Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
.png){kind=logo}
