The MEA Banking and International Business Execution team reports to the MEA Cluster and Banking Head, and matrix reports to the COO of Banking and International. The BE team in MEA is responsible for the execution of business-critical initiatives and programs, enabling business growth by coordinating client focused initiatives, Legal Entity management, Legal Entity Controls, and Transformation execution.
The Business Execution (BE) team in South Africa is responsible for supporting the CCO and Banking Head with the growth and client strategy of the franchise, Legal Entity management through an efficient and streamlined governance model, enhancing the Controls environment, promoting a culture of proactive controls, and leading the transformation execution.
The Middle East and Africa (MEA) cluster is one of Citi’s seven geographic clusters, reporting to Banking and International. Clusters. South Africa is one of five diversified franchises in the MEA cluster and is located within the Sub-Saharan Africa (SSA) sub-cluster.
Given its size and importance, South Africa will be supported by a small team Business Execution, headed up by the Business Execution (BE) Lead, the Business Execution role reports into the Business Execution Lead for South Africa.
Responsibilities:
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Client Focus and Business Growth:
- Lead client-focused strategic initiatives on behalf of the CCO and Banking Head to enable business growth.
- Work in partnership with other members of the country leadership team and the CCO and Banking Head to identify and lead business initiatives that enable business growth. These will include People and Talent, Client Experience and other strategic initiatives.
- Ensure strategic programs and initiatives in the country and Legal Entity are managed in the most effective manner, are reported to the appropriate forums and are successfully delivered.
- Support CCO and Banking Head in implementing and running a streamlined and effective Legal Entity governance model, including the South Africa Board.
- Ensure that Legal Entity governance model adheres to local laws and requirements and is in line with Citi’s policies.
- Support the CCO and Banking Head in monitoring the performance of the franchise against the defined and agreed Scorecard. Drive accountability within the franchise to deliver against set targets.
- Enable effective connectivity of the Legal Entity governance to the MEA cluster governance by escalating any material items in a timely manner.
- Promote connectivity with the country and Legal entity by partnering with the businesses and functions in the most effective manner.
- Coordinate Regulatory matters for the Legal Entity, ensuring that all regulatory related activity (changes, engagement, advocacy) has an owner and drive accountability to achieve the desired outcome.
- Coordinate business reviews of the franchise, the annual planning cycle and expense management.
- Participate and/or coordinate implementation of assigned initiatives within the Transformation programs.
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Risk and Controls:
- Support the CCO and Banking Head to promote a culture of proactive controls, and drive accountability.
- Ensure the Legal Entity governance effectively addresses all risk stripes (Financial and non-Financial risk) in line with Citi’s policies and standards, and local requirements.
- Ensure proactive and effective use of MCA to test and enhance the control environment of the Legal Entity.
- Ensure Issue Management best practices are adopted to identify, own and manage issues in the country and Legal Entity.
- Coordinate escalations of any potential Issue re-targets, re-opens, and target dates at risk to secure timely support for remediation efforts.
- Ensure effective management of Operational Risk controls, issues, remediation efforts and controls enhancements. This includes Third Party Management and Data Governance matters.
- Ensure effective management of Compliance Risk controls, issues, remediation efforts and controls enhancements, including AML, Sanctions.
- Ensure effective management of Financial Risks, including oversight of ICAAP process on behalf of the CCO and Banking Head.
- Audit Management and independent review coordination in conjunction with ICRM.
Legal Entity Management:
- Support CCO and Banking Head in implementing and running a streamlined and effective Legal Entity governance model, including the South Africa Board.
- Ensure that Legal Entity governance model adheres to local laws and requirements and is in line with Citi’s policies.
- Support the CCO and Banking Head in monitoring the performance of the franchise against the defined and agreed Scorecard. Drive accountability within the franchise to deliver against set targets.
- Enable effective connectivity of the Legal Entity governance to the MEA cluster governance by escalating any material items in a timely manner.
- Promote connectivity with the country and Legal entity by partnering with the businesses and functions in the most effective manner.
- Coordinate Regulatory matters for the Legal Entity, ensuring that all regulatory related activity (changes, engagement, advocacy) has an owner and drive accountability to achieve the desired outcome.
- Coordinate business reviews of the franchise, the annual planning cycle and expense management.
- Participate and/or coordinate implementation of assigned initiatives within the Transformation programs.
-
Risk and Controls:
- Support the CCO and Banking Head to promote a culture of proactive controls, and drive accountability.
- Ensure the Legal Entity governance effectively addresses all risk stripes (Financial and non-Financial risk) in line with Citi’s policies and standards, and local requirements.
- Ensure proactive and effective use of MCA to test and enhance the control environment of the Legal Entity.
- Ensure Issue Management best practices are adopted to identify, own and manage issues in the country and Legal Entity.
- Coordinate escalations of any potential Issue re-targets, re-opens, and target dates at risk to secure timely support for remediation efforts.
- Ensure effective management of Operational Risk controls, issues, remediation efforts and controls enhancements. This includes Third Party Management and Data Governance matters.
- Ensure effective management of Compliance Risk controls, issues, remediation efforts and controls enhancements, including AML, Sanctions.
- Ensure effective management of Financial Risks, including oversight of ICAAP process on behalf of the CCO and Banking Head.
- Audit Management and independent review coordination in conjunction with ICRM.
Development Value:
This is a key role in a diversified franchise, with a wide scope and regular interaction with senior management. It is a strategic role that offers exposure and the opportunity to develop an in-depth knowledge about and hands-on experience with how a Citi franchise plans and executes the business strategy and manages the Legal Entity to serve our clients and grow our business.
Qualifications:
- At least 10 years of experience in the Financial Services Industry, preferably with experience in business/product management, enterprise risk management, consulting, and/or program management.
- Citi-specific knowledge is a plus.
- Graduate/ Postgraduate degree in Business Administration or related field.
- Well versed in risk management and corporate governance concepts. Experience in running effective governance a plus.
- General understanding of financial institutions framework and applicable regulation.
NB: Exceptional candidates without this level of experience will be considered
Skills & Competencies:
- Business minded, client focused, and commercially savvy.
- Execution focused with a positive and winning mindset.
- Strong organizational and program management skills. Highly organized and able to handle complex deliverables independently. Ability to prioritize and drive results while maintaining attention to detail and quality of output.
- Proactive controls minded; experience in leading cultural change and driving accountability. Well versed in banking compliance and regulatory matters.
- Excellent communication and presentation skills. Ability to produce succinct and effective communication and presentation material. Attention to detail. A proactive and 'no surprises' approach in communicating issues and escalating matters.
- Highly collaborative and solutions oriented. Strong critical thinking and problem-solving skills, including the ability to analyse operational and financial impact of initiatives and drive risk mitigation, while providing effective challenge to the businesses and functions.
- Excellent interpersonal skills. Ability to build and maintain professional working relationships across geographies and corporate functions. Ability to manage through influence (e.g. in the absence of reporting lines or matrix reporting). Effective negotiation skills.
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Job Family Group:
Business Strategy, Management & Administration
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Job Family:
Business Execution & Administration
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Time Type:
Full time
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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