Business Execution Consultant - Incident Management

About this Role:

Wells Fargo is seeking a Business Execution Consultant within the Global Incident Command Center (GICC), a central part of Enterprise Incident Management. The GICC provides global, enterprise-wide, all hazard monitoring, analysis, coordination, and communications for enterprise level incidents that have or are expected to negatively impact Wells Fargo's business functions, technology, facilities, employees, partners and/or customers.

In this role, you will:

Manage the enterprise view of the incident response while collaborating with Business Groups and Enterprise Functions as they manage their response activities for their respective organizations. Daily tasks may include:

• Coordinating with Resiliency Leads across business groups and enterprise functions in support of incident coordination, communication and resolution

• Supporting incidents that may have moderately complex business and operational aspects requiring analytical skills and basic knowledge of business functions and operations

• Collaborating and consulting with team leaders in developing project plans, policies and procedures

• Building and maintaining partnerships and relationships across functional groups to support awareness of mission critical issues or events impacting customers, employees, and properties or buildings

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Education in and/or experience with concepts of incident management

• Understanding of technology problem management and incident response

• Familiarity with the Technology Major Incident Management workflow; ServiceNow

• Familiarity with ArcGIS or other geo-spatial tools 

• Foundational understanding of Data Management tools; Power BI

• Strong analytical skills with high attention to detail and accuracy.

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities 

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

• Passionate about deep-diving complex issues to achieve comprehensive understanding of root causes in furtherance of innovative solutions

• Ability to gather and analyze complex and sometimes ambiguous event details and turn them into successful outcomes by performing with an exceptional attention to detail

Job Expectations:

• Ability to work in a 24/7 demand driven environment

• Ability to work a variety of rotating shift schedules.

• Anticipated duty hours are primarily from 7:30AM to 3:30PM ET for this position.

• This position will require on-call, weekends, and holiday work as needed

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.