Business Execution Associate Manager

Job Description

• The role of S2 is to perform audit of the work completed by the Operations team members.
• He / She needs to possess good knowledge on the subject and have a keen eye for detail while performing the job responsibilities.
• He / She needs to be responsible for reviewing actions, transactions, documentation, processes, and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.
• Besides performing audit, the team member is responsible to provide the root cause analysis of the errors marked for the trends to be looked at by the business partners.

About the Role
Document Management QA (DMQA) team performs quality reviews to ensure document standard procedures are followed and quality product is being delivered to Document Management customers. We also partner with
operations to help identify, research, resolve and report all discrepancies related to quality findings. Document Management quality team is focused on providing feedback and quality trending to our customers (Operations) as well as our business partners.
Responsibilities
• Performs a variety of Quality assurance operational tasks for the low to mid complex processes or functions
• Partner with operations to help identify, research, resolve and report all discrepancies related to quality findings
• Providing support to new joiners/existing team members on queries related to process
• Ability to innovate by simplify the process, eradicating waste and eliminating duplication of work
• Exercises some judgment within guidelines
• Ability to connect with LOB partners on conference calls/understand updates etc.
• The role of Quality Assurance Administrator is to perform audit of the work completed by the Operations team members.
• Performs a variety of Quality assurance operational tasks for the low to mid complex processes or functions.
• Partner with operations to help identify, research, resolve and report all discrepancies related to quality findings.
• He/She needs to possess good knowledge on the subject and have a keen eye for detail while performing the job responsibilities.
• Providing support to new joiners/existing team members on queries related to process.
• Besides performing audit, the team member is responsible to provide the root cause analysis of the errors marked for the trends to be looked at by the business partners.
• Duties may include - assigning, receiving, and reviewing incoming work, contacting appropriate resources as needed, resolving complex customer/client requests using multiple resources and records.
Essential Qualifications
• University degree in Business or related discipline
• Mortgage industry experience preferred
• Experience of at least one year in Document Management
• Intermediate Microsoft Office skills
• Good analytical skills with eye to details
• Fluency in English and Strong communication skills both written and spoken
• Flexible with working in US operational hours i.e. India night shifts
Desired Qualifications
• Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines Working knowledge in back office processing experience or its equivalent
Posting End Date:
12 Apr 2026
*Job posting may come down early due to volume of applicants.
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Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
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