Business Excellence Manager

Job Posted 12 Days Ago Posted 12 Days Ago
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Hyderabad, Telangana
Hybrid
Senior level
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
We deliver better experiences for consumers and better results for your brand.
The Role
The Business Excellence Manager leads continuous improvement initiatives and process optimization, focusing on operational excellence and collaboration across teams.
Summary Generated by Built In

Business Excellence Manager

The Business Excellence Manager is responsible for driving continuous improvement initiatives, optimizing processes, and fostering a culture of operational excellence across the organization. The ideal candidate will have strong analytical and project management skills, and the ability to influence cross-functional teams to achieve strategic goals.


Primary Job Responsibilities:

  • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment.
  • Build and deliver Operational/Delivery Excellence training and coach on Enterprise Operations principles.
  • Assist organization in the creation, monitoring, measurement and analysis of standardized processes.
  • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.
  • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
  • Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis.
  • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.
  • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
  • Communicate to key management stakeholders on salient quality issues and business opportunities.
  • Lean Methodologies: Value Stream Mapping, Continuous Improvement.
  • Agile Expertise: Scrum, Kanban, Agile transformation leadership.
  • Responsible for driving Operational Excellence which includes Process Improvement, Process Design, Reengineering, Change Management, Project Management, Organizational Structuring and project management, Operational Audits.
  • Analyze and bridge the gaps between existing and new processes; created process models, flow charts, data flow diagrams, business interaction flows and Use Cases.
  • Working with operational teams to establish standards – procedures and systems.
  • Data Analysis: Perform advanced statistical analysis to identify root causes of process issues and measure improvements. Should have good understanding of tools such as regression analysis, hypothesis testing, control charts etc.
  • Continuous Improvement: Promote a culture of continuous improvement by encouraging and facilitating the identification of process improvement opportunities across the organization.
  • Compliance and Quality: Ensure that all process improvements comply with industry standards, regulations, and internal quality requirements.
  • Stakeholder Management: Collaborate with onshore and offshore teams to ensure alignment with client goals. Work with stakeholders across functions to review, track progress of solutions/initiatives by setting up meetings as needed, following up through emails. Additionally, engage with end customers to ensure their requirements are addressed and they are appraised of the status of the solutions/initiatives thereby ensuring zero escalation. 

Education, Work Experience, & Knowledge: 

  • 12+ years of experience in similar industry.
  • Advanced proficiency in Excel and PowerPoint, including the ability to build and automate macros.
  • Experience with PowerBI or Tableau for data visualization and reporting.
  • Specific experience with JIRA is a plus.
  • Experience effectively visualizing operationally-focused data to tell a story.
  • Strong verbal and written communication skills.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html 

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Top Skills

Excel
JIRA
Power BI
PowerPoint
Tableau

What the Team is Saying

Person1
Susie
Director, Client Partnerships
“Being at Zeta means feeling empowered every day. The culture here thrives on innovation, and it’s inspiring to be part of a team leading the way in AI and pushing boundaries in technology. It’s an exciting time to be at Zeta, where we’re constantly evolving and making impactful strides in the industry!“
Susie
Stephanie
Victor
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The Company
HQ: New York, NY
2,194 Employees
Hybrid Workplace
Year Founded: 2007

What We Do

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow and retain customers more efficiently.

Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.

Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

Why Work With Us

Zeta is deeply committed to enriching our people’s wellbeing and growth throughout their career journeys. Our autonomous environment gives our teammates the freedom and space to grow, be creative, and come up with innovative solutions to reinvent consumer experiences and impact brand growth.

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Zeta Global Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQNew York, NY
Bengaluru, Karnataka
Boca Raton, FL
Brussels, BE
El Segundo, CA
Hyderabad, Telangana
London, GB
Los Angeles, CA
Nashville, TN
Paris, FR
Praha, CZ
San Francisco, CA
Washington, DC
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