The Role
Leads cross-functional business excellence and transformation initiatives, identifying process improvements, driving adoption, monitoring progress, and measuring business impact. Partners with stakeholders to align initiatives with strategic objectives and annual operating plans. Uses customer feedback, market trends, data-driven insights, and analytical problem-solving to improve operational performance and deliver measurable business outcomes.
Summary Generated by Built In
Drive business excellence by identifying and improving cross-functional processes, leading
transformation initiatives, and ensuring successful adoption of continuous improvement programs. The role
partners with key stakeholders to deliver measurable business outcomes, align initiatives with strategic
objectives, and enhance operational performance through data-driven insights, customer feedback, and
market trends.This role offers the opportunity to lead high-impact transformation projects, collaborate with diverse teams,
and influence business performance at a strategic level. It is ideal for professionals who are passionate
about continuous improvement, driving change, and delivering meaningful business results while
accelerating their career growth.
Key Responsibilities:
- Study the current cross business processes and identify the opportunities for
efficiency, effectiveness and business excellence
- Lead transformation initiatives, ensuring smooth adoption and execution
of business excellence initiatives across teams
- Work with different internal stakeholders to progress on the business
excellence projects / initiatives
- Monitor and periodically report the progress and measure impact of the
agreed initiatives / projects
- Collaborate with cross-functional teams to align the business excellence
function efforts with AOP and larger business objectives
- Drive business improvement strategies based on customer feedback and
market trends.
Requirements
- Bachelor’s or Master’s degree from a reputed institute in Business,
Marketing, Technology, or related field.
- MBA is preferred and considered a strong plus
- 7-10 year of experience in either sales, product development, Technology or
business operations. Great to have someone from the "Conversational AI"
space
- Ability to engage and influence key stakeholders in cross functional
initiatives
- Excellent leadership, communication, and interpersonal skills.
- Good understanding of industry trends in Generative AI Industry
- High on Influencing and collaboration skills.
- Strong analytical and problem-solving skills with a keen attention to
detail.
Skills Required
- Bachelor’s or master’s degree in Business, Marketing, Technology, or a related field
- MBA
- 7–10 years of experience in sales, product development, technology, or business operations
- Ability to engage and influence stakeholders in cross-functional initiatives
- Strong leadership, communication, and interpersonal skills
- Understanding of industry trends in the generative AI industry
- Strong influencing and collaboration skills
- Strong analytical and problem-solving skills with attention to detail
- Experience in the conversational AI space
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/Whatsapp and social, at the required scale, whilst training agents with minimal costs.
