Business Excellence Manager, UK&I

Title:

Business Excellence Manager, UK&I

Company:

Ipsen Ltd

 

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

 Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description:

Location: Paddington, London
Division: Business & Customer Excellence
Reporting to: Business Excellence Lead
Working Type: Hybrid (60% on site)
Travel Requirements: Up to 20%

About the Role

At Ipsen, we create real impact every day for patients and society. As Business Excellence Manager, you will play a strategic role in shaping the performance and effectiveness of our sales organization across the UK and Ireland. You’ll lead decision-making on incentive frameworks and sales targets, ensuring alignment with business priorities and market realities.

This is a high-impact role requiring deep expertise in pharmaceutical sales and commercial operations. You’ll guide best practices in salesforce excellence, deliver actionable insights, optimize field force planning, and collaborate with cross-functional stakeholders to drive data-informed strategies that elevate commercial impact and operational efficiency.

Key Responsibilities

• Sales Force Analysis & Insights

  • Analyze sales performance, call activity, and customer engagement.
  • Monitor KPIs and identify improvement opportunities.
  • Provide insights to guide resource allocation and strategy.

• Territory & Targeting Management

  • Lead territory alignment and customer segmentation.
  • Partner with marketing and sales leadership on targeting strategies.
  • Manage updates to physician/HCP lists and territory structures.

• Incentive Compensation & Performance Tracking

  • Design and monitor incentive compensation schemes.
  • Provide performance dashboards and tracking tools.
  • Ensure fairness and alignment with business objectives.

• Reporting & Data Management

  • Develop and maintain standardized reports and dashboards.
  • Ensure data quality across CRM, sales, and secondary sources.
  • Deliver ad hoc analyses to support decision-making.

What You’ll Bring

• Proven experience in sales force effectiveness, data management, or related roles within the pharmaceutical industry.
• Strong project management and analytical skills.
• A forward-thinking mindset and solution-oriented approach.
• Excellent communication and collaboration skills.
• Bachelor’s degree (preferably in Computer Science or similar).
• Fluency in English.

How You Work

You’ll thrive at Ipsen if you:

• Make decisions based on data and diverse perspectives.
• Solve complex problems with clarity and focus.
• Communicate transparently and effectively.
• Prioritize what truly matters to drive real impact.

Ready to make a difference?
Apply now and help us create real impact every day for patients and society.

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.