Business Enablement WorkFront Administrator - Global Bank Client Onboarding & Service

Job Description
Seeking a talented Business Enablement Workfront Administrator for the Global Bank (GB) Client Onboarding & Service (COS) team. You'll work daily with our Workfront instance delivering centralized intake and the related infrastructure required to support ongoing project management & reporting needed to achieve business priorities. The successful candidate will be highly detail-oriented with strong Workfront System Administrator experience and project management skills. They will enjoy end-to-end accountability for solving problems and delivering operational efficiencies, enjoy learning and contributing to a Core business Function, and be a positive and collaborative team player.
As a Business Associate in the GB COS team, you will partner with our Business Enablement Workfront Administrator team to provide primary support and administration of our Workfront instance. Together you'll help to drive improved efficiency and collaboration across COS. You will be responsible for managing ongoing Workfront system needs, ensuring instance integrity is maintained, providing access controls governance, and facilitating identification, prioritization and delivery of enhancements that drive COS business aligned priorities in Workfront.
Job responsibilities

• Lead the gathering of requirements for Workfront or Workfront Fusion from new and/or existing users
• Translate requirements into implementation plans, including configuration settings, project templates, workflows, reports and/or dashboards
• Configure, test, implement, and document changes to the configuration of Workfront
• Conduct user acceptance testing sessions
• Help establish/reinforce access control governance and reporting to identify meaningful metrics to inform on health of the operational risk and control environment
• Develop training materials and train users to use Workfront
• Hold office hours to answer user questions and help them to successfully adopt Workfront
• Troubleshoot issues post-launch and work with Workfront support to resolve them
• Make updates and/or changes to the Workfront configuration post-implementation
• Coordinate and attend working sessions through Zoom or in person

Required qualifications, capabilities, and skills

• 2+ years experience implementing/ configuring Adobe Workfront in complex corporate environments including gathering and organizing business requirements into work plans
• Fluent in Text Mode report creation in Workfront
• Understand business processes well enough to make Workfront system decisions regarding notifications, groups, teams, access levels, etc.
• Experience developing and presenting training materials
• Open, Flexible and Adaptable; comfortable working in a fast paced, transformational environment.
• Consistent track record of acting on deliverables with urgency and delivering to deadlines.
• Excellent written and verbal communications skills
• Bachelor's degree required

Preferred qualifications, capabilities, and skills

• 1+ years experience with Workfront Fusion, including development of automation scenarios
• Workfront certification
• Advanced degree

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.