Key responsibilities
Develop and execute partner growth strategies by designing joint business plans with each retail and telecom account — mapping expansion levers, setting shared KPIs, and leading structured review cycles — in order to systematically move every partnership toward its full revenue potential.
Own senior-level partner relationships by serving as PayJoy's primary commercial contact for key accounts, leading executive QBRs and maintaining a deep understanding of each partner's business priorities — so that PayJoy is seen as a strategic growth partner, not a vendor.
Drive same-store origination growth by identifying and removing the operational, training, and product gaps that limit partner performance, coordinating cross-functional execution across Product, Marketing, and Operations — to ensure each active location consistently delivers at its highest potential.
Expand the commercial footprint within existing accounts by building the business case for new store formats, product lines, and geographic rollout within current partner networks, and leading internal alignment to execute — to maximize wallet share without relying on new partnership acquisition.
Manage partnership performance through data and analytics by building and maintaining scorecards, origination trackers, and executive dashboards that surface the health of each account — so that leadership can make timely, informed decisions on where to invest and where to intervene.
Protect PayJoy's competitive position in the channel by monitoring competitor activity at key accounts, anticipating risks to partner loyalty, and proactively designing retention strategies — to ensure PayJoy remains the preferred and most profitable partner in every account it operates.
Qualifications
Experience. 3–5 years in Client Experience, Client Success, Commercial Development, Strategic client facing PMO, Business Development within retail, telecom, or fintech — with a demonstrated track record of growing existing partnerships and expanding revenue within established accounts and cross-functional work.
Education. Bachelor's degree in Engineering, Business Administration, Finance, Economics, or Industrial Engineering. Preference for graduates of ITAM, Ibero, Tec de Monterrey, or UNAM.
Relevant Industry Background (a plus). Prior experience at organizations such as Coppel, Elektra, Liverpool, OXXO, Soriana, Casa Ley, Waldo's, or First Cash (retail/channel); Stori, Nu, Kueski, Aplazo, Creditas, Konfio, or Clip (fintech/lending); or Telcel, AT&T Mexico, Samsung, Xiaomi, Uber, Rappi, or Mercado Libre (tech/telecom). Existing executive relationships at major chains or carriers will accelerate impact from day one.
Account growth orientation. You are energized by deepening partnerships, not just initiating them. You think in terms of lifetime value, strategic positioning, and what it takes to become indispensable to a partner's commercial agenda — and you have the results to back it up.
Data-driven commercial strategy. Fluent in building performance frameworks, financial models, and executive analytics. You use data to form a point of view, not just to report status — and you communicate that view with precision and confidence to partner executives and internal leadership alike.
Executive communication. Bilingual (Spanish and English) with strong written and verbal communication skills. Comfortable representing PayJoy at senior partner meetings, internal leadership forums, and board-level reviews.
Autonomous leadership in high-growth environments. You set direction without a full playbook, drive cross-functional outcomes with authority, and own results end-to-end. You are just as effective navigating ambiguity as executing a clear plan.
Mexico market knowledge. Deep familiarity with Mexico's retail and/or telecom landscape. Understanding of channel economics, carrier dynamics, and consumer credit behavior accelerates your strategic contribution from the start.
Benefits
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.
Skills Required
- 3-5 years of experience in Client Experience, Client Success, Commercial Development, Strategic Client-Facing PMO, or Business Development within retail, telecom, or fintech
- Demonstrated success growing existing partnerships and expanding revenue within established accounts through cross-functional work
- Bachelor's degree in Engineering, Business Administration, Finance, Economics, or Industrial Engineering
- Experience with organizations in retail, fintech/lending, technology, or telecom is advantageous
- Existing executive relationships at major retail chains or carriers
- Strong account growth orientation and experience deepening strategic partnerships
- Ability to build performance frameworks, financial models, and executive analytics
- Bilingual Spanish and English communication skills
- Strong written and verbal communication skills with senior executives and internal leadership
- Autonomous leadership and ability to drive cross-functional outcomes in high-growth environments
- Deep familiarity with Mexico's retail and/or telecom landscape, including channel economics, carrier dynamics, and consumer credit behavior
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
