This role leads the Business Enablement and Data Insight function to drive smarter, faster, and more scalable decision-making across Product & Marketing team.
The position combines process optimization, cross-functional execution, and data-driven insights to enhance business performance, improve efficiency, and support strategic growth.
Responsibilities- Business Enablement & Process Transformation
- Lead end-to-end process optimization across Product & Marketing to improve efficiency and reduce complexity
- Oversee the end-to-end third party managment process, ensuring clear process to ensure timely approvals and execution.
- Identify operational bottlenecks and drive simplification initiatives
- Partner with Compliance, Risk, Technology, and Operations to ensure scalable and compliant workflows
- Build and manage governance frameworks, SOPs, and execution standards
- Data Insight & Performance Management
- Define key business metrics and build performance tracking frameworks
- Translate data into actionable insights to support product strategy and marketing decisions
- Identify growth opportunities and performance gaps through data analysis
- Partner with data/tech teams to enhance data infrastructure and reporting capabilities
- Capability Building
- Lead cross-functional strategic capability initiatives
- Define and drive capability roadmap including automation, tools, and data utilization
- Team Leadership
- Build and lead a high-performing team
- Develop team capabilities in operational excellence and data-driven thinking
- Foster a culture of ownership and continuous improvement
- 8–12 years of experience in business operations, strategy, analytics, or consulting
- Strong experience in both process optimization and data-driven decision-making
- Proven ability to lead cross-functional initiatives
- Experience in financial services or regulated industries preferred
- Ability to translate business problems into data insights
- Strong stakeholder management skills
- Hands-on mindset with strategic thinking capability
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 8-12 years of experience in business operations, strategy, analytics, or consulting
- Strong experience in both process optimization and data-driven decision-making
- Proven ability to lead cross-functional initiatives
- Experience in financial services or regulated industries preferred
- Ability to translate business problems into data insights
- Strong stakeholder management skills
- Hands-on mindset with strategic thinking capability
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
