Business & E-commerce Operations Executive

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Refash
Refash has transformed what it means to buy and sell secondhand fashion, and it wants to ignite a new generation of consumers to "think like-new" for a more sustainable future. To date, Refash has processed over 5 million pieces of clothing that would otherwise have gone to the landfills. With a mission to 'inspire the next generation of consumers to think secondhand first', Refash has now expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.

Business & E-commerce Operations Executive

We are seeking a proactive and detail-oriented individual to join our team as an Business & E-commerce Operations Executive. This hybrid role requires a strong multitasker who can manage operational workflows across leasing, store activities, business metrics tracking, managing digital e-commerce platforms while also supporting occasional event coordination.

Key Responsibilities:

Business Operations:

• Leasing Operations:

  • Assist in handling renewals, lease termination, and coordination with landlords or relevant authorities.

  • Engage in negotiations to secure leasing deals and facilitate the proper execution of necessary leasing documents.

  • Build and establish good relationships and cultivate a strong network with prospects and partners.

GTO Submissions:

• Consolidate and verify monthly sales figures from each offline store (SG, MY, HK).

• Prepare Gross Turnover (GTO) reports in line with landlord requirements and contractual obligations.

• Ensure timely submission to relevant landlords, property managers, or mall management systems.

• Maintain accurate records of submitted reports and ensure alignment with finance and POS data.

• Liaise with retail partners, finance teams and landlords to address discrepancies or clarifications.

Annual Audited Sales Reporting:

• Assist in compiling and submitting audited sales declarations for compliance and financial reporting.

• Coordinate with internal finance teams and external auditors to prepare annual audited sales reports as required by landlords.

• Gather and verify yearly sales data from POS systems and finance reports across all offline stores (SG, MY, HK).

• Ensure sales figures align with monthly GTO submissions and resolve discrepancies before submission.

• Prepare supporting documentation such as auditor’s confirmation letters, certified sales statements, and declaration forms.

• Track submission deadlines specified in lease agreements and ensure timely and accurate reporting.

Business Metrics & Analysis:

• Data processing and visualizations with Excel/Google Suite:

• Support the maintenance and timely updating of business trackers, and ensure accurate reporting of key operational metrics for the Retail and Supply Teams.

• Compile and prepare weekly/monthly reports and presentation materials as and when needed.

• Improve data collection and optimise processes to ensure wider, faster, and more accurate reporting.

E-commerce Operations:

• Editing & Uploading:

• Edit and upload product images, descriptions and other contents onto the e-commerce platform. Ensure accuracy and consistency of products and maintain the platform's user experience and visual appeal.

Events Support (Ad-hoc):

• Assist in the logistical and operational setting up and tearing down of events.

• Assist in planning of marketing and promotional events.

• Support event execution on-site and post-event reporting when required.

Requirements:

• Degree in Business Administration, Operations, E-commerce, or any related field.

• 1–3 years of experience in business operations, retail management, or E-commerce preferred.

• Strong proficiency in Microsoft Excel, data tracking tools and familiarity with E-commerce platforms.

• Fluent in English.

• Good time management.

• Excellent attention to detail and organizational skills.

• Strong communication and interpersonal skills.

• Ability to multitask and adapt in a fast-paced and dynamic environment.

• Able to commute office located in Kuala Lumpur  

• Location: Kuala Lumpur 

• Working Hours: 10AM - 6PM

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