Business Director, Card Technology Analytics

Business Director, Card Technology Analytics
As a Director of Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. In this role you will lead Card Technology Analytics, a premier analytical organization tasked with measuring, optimizing, and unleashing the execution power of ~900 teams across Card Tech+. This organization acts as the analytical engine behind our goal to 'Transform How We Build Software' at Capital One, delivering the data insights necessary to guide and accelerate strategic engineering outcomes.
The core mission of Card Tech Analytics is to chart the path to automate everything but the creative problem solving in developing software by leveraging initiative analysis, overall delivery analysis, and data foundations. This work directly drives ourultimate vision: to realize an engineering landscape of total operational transparency, where deep data insights unlock developer productivity and elevate the quality of our services. To achieve this, you will orchestrate the team's long-term and short-term strategy, transforming raw developer infrastructure telemetry into actionable intelligence. A primary output of this organization includes business cases for new tools, monitoring emerging patterns and new tool effectiveness, senior executive insights and strategic reporting. These deliverables provide comprehensive transparency into developer productivity and experience metrics across the Card Tech+ organization.
General Responsibilities

• Strategic Planning & Advisory: Serve as a trusted advisor to Card Tech (CT+) leaders and stakeholders. Formulate and execute a holistic analytical roadmap that spans initiative-level (micro) assessments, systemic delivery (macro) analysis, and cloud-native data foundations to instrument the engineering pipeline end-to-end.
• Developer Productivity & Experience Analytics: Own the governance, production, and synthesis of executive data insights and reports to deliver clear visibility into the "Metrics that Matter" across core developer productivity and experience metrics. This includes driving the measurement strategy for Continuous Deployment (CD) adoption by benchmarking delivery speed, deployment frequency, and pipeline quality targets.
• AI Tooling & Impact Assessment: Establish data-driven frameworks to quantify the active utilization, multi-tooling behaviors, and efficiency impacts of AI developer tools. Lead efforts to measure resulting capacity and throughput gains through the lens of developer productivity and experience metrics.
• Agile Delivery Health Governance: Oversee the evaluation of structural delivery health indicators. Track and calibrate a balanced suite of developer productivity and experience metrics across engineering portfolios to optimize planning accuracy, manage unplanned work, and accelerate story cycle times.
• Capacity Optimization & Financial Modeling: Architect precise resource capacity views that delineate technical allocation across non-discretionary and discretionary initiatives. Map team capacities across major business segments (including Auths, Payments, Core Mod, Core TSYS, and Discover) to optimize strategic investment choices.
• Ecosystem Well-Management & Tooling: Champion the integrity of the data foundations layer. Act as a vocal, proactive customer to upstream infrastructure data producers, eliminate data gaps within Jira workflows, and cultivate a highly collaborative user and agilist community.
• People Leadership: Direct, mentor, and inspire a cross-functional, high-performing organization composed of Business Analysts and Data Analysts. Foster an agile, inclusive, and outcome-oriented culture focused on continuous learning and high-impact skill growth.

Core Proficiencies

• Strategic Mindset: You design an ambitious long-term strategy from data insights and actively influence broader organizational strategies across leadership teams
• Business Focused: You translate abstract engineering telemetry into baseline dollar and capacity impact models, connecting core technical modernizations to strategic business outcomes.
• Technology Driven: You display deep curiosity toward evolving software infrastructure (i.e., CI/CD pipelines, automated testing, container health, and AI models) to maintain an authoritative fact-base for analytical architecture.
• Human Centered: You look at data through the lens of engineers, customers, stakeholders, and leadership teams. You utilize metric transparency to proactively mitigate friction, dissolve systemic delivery roadblocks, and optimize the overall experience for everyone in the ecosystem
• Integrated Problem Solving: You design automated, unified reporting solutions out of highly disparate engineering systems of record, establishing a single source of truth that stands up to intense executive scrutiny.
• Transformational Leadership: You navigate fluid, highly complex developer spaces with clarity, setting clear key results and rallying cross-functional teams toward shared optimization horizons.

Basic Qualifications

• Bachelor's Degree
• At least 4 years of experience performing quantitative analysis
• At least 4 years of experience performing qualitative analysis
• At least 2 years of experience performing people management
• At least 2 years of experience performing project management

Preferred Qualifications

• Master's Degree
• 4+ years of experience leading technology performance analytics, specifically managing infrastructure data teams
• 2+ years of Developer Operations or Business Operations in a technical environment
• 2+ years managing an enterprise tool, process, or program

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $230,400 - $263,000 for Business Director
Richmond, VA: $209,500 - $239,100 for Business Director
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).