Business Development Strategy & Operations Manager

Business Development Strategy and Operations Manager

Overview of Position
Are you passionate about driving growth and operational excellence? If you thrive in a dynamic environment where strategy meets execution, this role is for you! We’re hiring a Business Development Strategy and Operations Manager to develop and execute strategies that enhance growth, improve efficiency, and foster valuable partnerships. Collaborating with cross-functional teams, you will shape go-to-market strategies and implement best practices in business development operations. This role reports directly to the Director of GTM Strategy and Operations.

Overview of Team
The Business Development team is vital to our organization’s growth strategy, focusing on establishing strategic partnerships and expanding market presence. We work collaboratively with departments such as marketing, sales, finance, product management, and customer success to ensure alignment and drive impactful results. Utilizing data-driven decision-making and innovative thinking, we foster relationships that deliver mutual value.We work in cross-functional teams, use data and user research to drive our decision making, believe in delivering quickly, measuring our results, and constantly refining our approach. We love to talk to customers and partners. We prioritize work that delivers the most impact, and is measurable and achievable.

What you’ll do:

• Build foundational business development processes and tools to improve efficiency and effectiveness across the team.
• Drive strategic initiatives to enhance lead generation, pipeline management, and conversion rates.
• Collaborate with finance to develop financial models and forecasts that support strategic decision-making and evaluate potential partnerships.
• Work closely with marketing and sales teams to create integrated campaigns and go-to-market strategies that drive awareness and revenue.
• Conduct thorough market research and competitive analysis to identify new business opportunities and emerging trends.
• Establish and maintain key performance indicators (KPIs), metrics and dashboards to assess the effectiveness of business development initiatives and provide regular updates to senior leadership.
• Build and maintain relationships with strategic partners, ensuring alignment and addressing issues as they arise.
• Manage CRM data integrity, reporting accuracy, and database maintenance to support data-driven decision-making.

What we’re looking for:The ideal candidate will have a strong background in customer success, strategy, operations, or related industries, and will be comfortable navigating both strategic and operational aspects of the role. You will bring:

• Proven experience in developing and implementing customer success strategies that drive measurable outcomes.
• A solid understanding of customer engagement metrics, key performance indicators (KPIs), and how to apply them to influence business results.
• Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven decisions.
• Excellent communication and interpersonal skills, enabling you to build relationships with both technical and non-technical stakeholders.
• A collaborative mindset with the ability to work effectively across various teams to drive initiatives that enhance customer satisfaction.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI:
CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub of modern software delivery. Recognized as one of the industry’s best places to work, CircleCI has been recognized on Forbes America’s Best Startup Employers, Deloitte Technology Fast 500, Developer Week’s Best Innovation in Development Platforms, DevOps.com Best CI/CD Tool, and G2's Top 100 Best Companies. Come join the team and see why!