Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Business Development Representative
United States, West RegionRole Overview:
Drive pipeline growth and market expansion across the West region by connecting organizations with Genesys Cloud, an AI powered platform that transforms how businesses engage with customers and employees. This role directly influences revenue outcomes by identifying, engaging, and qualifying high value opportunities that align with strategic sales priorities. At Genesys, you will help organizations deliver more personalized, efficient, and empathetic experiences while contributing to the evolution of customer experience at scale. You will work closely with Account Executives and sales leadership, gaining exposure to enterprise sales strategy and building a strong foundation for career progression within a high growth, collaborative environment.Key Responsibilities:
- Drive pipeline creation by identifying and engaging target accounts across the West region using data driven prospecting strategies
- Qualify inbound and outbound leads using structured frameworks, ensuring strong alignment with customer needs and sales objectives
- Execute personalized multi channel outreach campaigns using intent data, account intelligence, and digital engagement tools
- Partner with Account Executives on account planning to uncover and develop high potential opportunities across prospect and customer accounts
- Convert inbound interest into qualified opportunities through timely, high quality engagement
- Maintain accurate and complete records in Salesforce and lead management platforms to ensure pipeline visibility and data integrity
- Leverage social selling strategies to build relationships, establish credibility, and nurture prospects throughout the buying journey
- Analyze outreach performance metrics to improve conversion rates and continuously refine prospecting strategies
- 1+ years of experience in B2B technology sales or business development
- Strong written, verbal, and presentation communication skills with the ability to engage diverse audiences
- Demonstrated ability to identify customer challenges and align solutions to business needs
- Ability to operate effectively in a fast paced environment while managing multiple priorities
- Experience using CRM platforms such as Salesforce and sales engagement tools like Outreach or Salesloft
- Strong time management and organizational skills with attention to detail
- Proven ability to collaborate across cross functional and distributed teams
- Familiarity with prospecting tools such as 6Sense or LinkedIn Sales Navigator
- Experience with social selling and digital engagement, including video prospecting
- Knowledge of qualification frameworks such as BANT or MEDDPIC
- Demonstrated interest in advancing into Account Executive or other sales roles
- Willingness to travel occasionally for events or trade shows, approximately once per quarter
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$48,600.00 - $85,400.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Skills Required
- 1+ years of experience in B2B technology sales.
- Strong written, verbal, and presentation skills.
- Proactive curiosity and problem-solving to uncover prospect pain points.
- Adaptability to thrive in a fast-paced, changing environment and prioritize effectively.
- Comfortable using CRM tools (Salesforce), lead management platforms (e.g., Outreach, Salesloft), and digital collaboration tools.
- Skilled at managing multiple priorities with attention to detail (time management).
- Experience working in cross-functional and distributed teams (team collaboration).
- Familiarity with advanced prospecting tools (e.g., 6Sense, LinkedIn Sales Navigator).
- Experience with social selling; video prospecting is a plus.
- Familiarity with qualification frameworks like BANT, MEDDPIC, or similar.
- Ambition and clear vision for career advancement; views BDR as a stepping stone.
- Willingness to travel occasionally for events or trade shows (approximately once per quarter) and work event booths as needed.
Genesys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesys and has not been reviewed or approved by Genesys.
-
Strong & Reliable Incentives — Annual bonuses are described as consistently funded and meaningful, elevating total compensation. Structured variable pay and regular payouts reinforce confidence in incentives across numerous roles.
-
Leave & Time Off Breadth — Open (unlimited) PTO, volunteer time off, and company recharge days create flexible time-away options. Remote-friendly policies and occasional holiday shutdowns add to the sense of generous time off.
-
Parental & Family Support — Paid parental leave with no waiting period, fertility support, and adoption assistance signal strong family-oriented benefits. These offerings stand out as modern and comprehensive within the package.
Genesys Insights
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
