Business Development Representative

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Business Development Representative
United States, East Region

Role Overview:
Drive pipeline growth and revenue impact across the East region by connecting organizations with Genesys Cloud, an AI powered platform that transforms how businesses engage with their customers and employees. This role plays a critical part in expanding market presence by identifying, engaging, and qualifying high value opportunities that align with strategic sales priorities. At Genesys, you will contribute to shaping the future of customer experience by enabling personalized, scalable interactions that improve loyalty, efficiency, and business outcomes. You will partner closely with Account Executives and sales leadership, gaining visibility into enterprise sales strategy while building a strong foundation for career growth within a high performance, collaborative environment.

Key Responsibilities:

• Drive high quality pipeline creation by identifying and engaging target accounts across the East region using data driven prospecting strategies
• Qualify inbound and outbound leads using structured frameworks, ensuring alignment with business needs and sales priorities
• Execute highly personalized multi channel outreach campaigns, leveraging intent data, account insights, and digital engagement tools
• Partner with Account Executives to develop account plans and uncover new opportunities within both prospect and existing customer accounts
• Respond to inbound inquiries with urgency and professionalism, converting interest into qualified opportunities
• Maintain accurate and complete data within Salesforce and lead management platforms, ensuring strong pipeline visibility and reporting
• Leverage social selling techniques to build relationships, establish credibility, and nurture prospects throughout the buying journey
• Analyze outreach performance metrics to continuously improve conversion rates and optimize prospecting strategies

Required Qualifications:

• 1+ years of experience in B2B technology sales or business development
• Strong written, verbal, and presentation communication skills with the ability to engage diverse audiences
• Demonstrated curiosity and problem solving ability in identifying customer needs and aligning solutions
• Ability to thrive in a fast paced, evolving environment while effectively prioritizing tasks
• Experience using CRM platforms such as Salesforce and sales engagement tools like Outreach or Salesloft
• Strong time management skills with attention to detail across multiple priorities
• Proven ability to collaborate effectively within cross functional and distributed teams

Preferred Qualifications:

• Familiarity with advanced prospecting tools such as 6Sense or LinkedIn Sales Navigator
• Experience with social selling and digital engagement strategies, including video prospecting
• Knowledge of qualification frameworks such as BANT or MEDDPIC
• Demonstrated ambition and interest in progressing into Account Executive or other sales roles
• Willingness to travel occasionally for events or trade shows, approximately once per quarter

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.