Business Development Representative

Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?

Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.

Our platform now powers over 50 agencies across 17 states, reaching more than 30 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven-mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.

Founded in 2022 and based in New York City, Kaizen has raised $35 million from world-class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.

We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.

This is a remote-first role, but you must be comfortable traveling across the East Coast. Expect up to 50% travel during peak seasons (conferences, onsite demos, and team sessions in NYC).

• Prospecting & Engagement

  • Research and identify potential business opportunities through various channels

  • Identify and qualify prospects to ensure they meet the ideal customer profile

  • Leverage existing customer relationships to build a strong referral network and develop a territory strategy

• Sales Execution & Strategy

  • Work closely with the business development team to build and execute communication strategies and outreach sequences.

  • Lead discovery calls with prospective customers, effectively communicating Kaizen’s mission while understanding customers' needs and pain points.

  • Maintain consistent engagement with prospects by proactively following up with timely communications.

  • Innovate on established and traditional sales processes in local government to find creative ways of reaching our target customers

• Other Ongoing Workflows

  • Collaborate closely with Account Executives to help drive high-qualify demos and customer interactions (i.e. demo planning)

  • Represent Kaizen at in-person conferences and trade shows across the country

  • Learn and leverage various sales enablement tools to drive efficiency in the sales process

  • Regularly update and maintain our sales CRM and track key performance metrics

  • Conduct market research to identify industry and competitor trends

• You appreciate entrepreneurial environments where you have the opportunity to shape processes and offer your opinions

• You want to be surrounded by high-EQ, low-ego individuals

• You’re scrappy and self-directed and don’t need to wait to be told what to do

• You appreciate continuous feedback and collaboration over highly prescriptive and formal feedback

• You enjoy being on the road, meeting customers in person, and developing meaningful relationships with customers

• You are mission-driven and understand our role in improving the lives of residents and public servants across the country

• You possess high attention to detail and excellent organizational skills

• 1-2 years of experience in a BDR or a sales-related position.

• Proficient in sales tools like Salesforce, Gong, Outreach, LinkedIn, and ZoomInfo

• Experience in B2B or B2C Technology and SaaS sales

• Strong communication and collaboration skills with the ability to work in a fast-paced and dynamic startup environment

💚 At Kaizen, we believe that great work starts with taking great care of our people. We’re building something meaningful, and that starts with a culture where people genuinely love to work. Here’s how we support you - in and out of the workplace:

🩺 Comprehensive Health Coverage

We offer Silver, Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option

🏥 Dental, Vision & Financial Wellness

You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:

• 💳 Flexible Spending Accounts (FSA & Dependent Care FSA)

• 🛡️ $100,000 in fully paid life insurance

• 🏦 401(k) access through Guideline

🤰🏼 Parental Leave That Supports Families

Because time with your growing family matters.

• 🍼 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents

🗽 Everyday Support & Flexibility

• 🚆 $50/month toward your commute

• 🏡 One-time setup stipend (up to $750) for your home or NYC office

• 💪 $100/month for wellness or productivity

🎡 Perks That Make Life Better

• 🎉 $250/year for recreation - because fun matters

• 📚 $500/year for professional development - because growth does too

• 🍱 Expensed lunch three days a week when you're in the office

• 💻 Company-provided laptop

🌴 Time Off to Recharge

• 🌅 Unlimited PTO

• 🇺🇸 All federal holidays off

• ☃️ A company-wide winter break during the week of Christmas

At Kaizen, we’re building something meaningful, and that starts with a culture where people genuinely love to work. Come build with us.

OTE is $100k, dependent on factors such as location & years of experience.

The salary range listed represents the low and high end of Kaizen’s salary range for this position. Salary will vary depending on various factors, including, but not limited to, location, education, skills, experience, and performance. The range listed is just one component of Kaizen’s total compensation package for employees, and other forms of compensation may include annual bonuses, commissions, and equity grants.

Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.

If you need assistance or an accommodations due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.