Business Development Representative

Call Center Agent

Bob Johnson Imports in Henrietta - Rochester, NY 14623

Are you passionate about helping people and providing exceptional customer service? We are looking for a motivated Customer Care Center Agent, to join our team at Bob Johnson Imports. In this role, you will be the first point of contact for customers, assisting them through phone, email, and text while helping connect them with our sales team. If you enjoy working in a fast-paced environment, building relationships with customers, and being part of a supportive team, this could be the opportunity for you.

Position Overview

As a Customer Care Center Agent, you will play an important role in delivering a positive customer experience. You will handle inbound customer inquiries, schedule appointments for the sales department, and ensure all interactions are handled professionally and efficiently. Success in this role requires strong communication skills, attention to detail, and a commitment to delivering outstanding service.

Key Responsibilities

• Manage incoming customer communications through phone calls, emails, and text messages.
• Schedule sales appointments and coordinate with the Sales Department to ensure a smooth customer experience.
• Listen carefully to customer needs and provide helpful suggestions or guidance when appropriate.
• Deliver superior customer service to achieve a high level of customer satisfaction.
• Work closely with Sales Management and the Customer Care Center Manager to support team goals.
• Meet monthly performance targets related to quality, utilization, and call volume.
• Accurately document customer interactions and appointment information within CRM software.
• Maintain professionalism and attention to detail in all customer communications.

What We Offer

• Hourly Pay: $19.50 per hour plus a lucrative monthly incentive program
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid holidays and vacation time
• On-the-job training and ongoing professional development
• Tuition assistance opportunities
• Employee discounts

We are committed to investing in our employees and providing the training and support needed to build a rewarding and successful career.

We are an Equal Opportunity Employer and offer competitive compensation based on experience.

Qualifications

• Prior contact center or customer service experience preferred (1–2 years).
• High school diploma required; some college or additional education preferred.
• Strong verbal and written communication skills.
• Self-motivated, goal-oriented, and driven to succeed.
• Detail-oriented with strong organizational and time-management abilities.
• Ability to collaborate effectively in a team-focused environment.
• Availability to work a full-time 40-hour schedule supporting hours of operation:
  • Monday–Thursday: 9:00 AM – 7:00 PM
  • Friday–Saturday: 9:00 AM – 6:00 PM