Business Development Representative - Pittsburgh, PA

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

JOB POSITION SUMMARY

Business Development Representatives (BDRs) are an important point of contact with our current
customers and execute a critical part of our customer consultation process. BDR’s focus on renewing
the customer’s current service agreement and perform an in-depth review of the service relationship by
looking at progress, feedback, and documented value.

JOB RESPONSIBILITIES:
• Focus on delivering a world class customer service experience, fully committed to retaining
customers and ensuring they have the necessary information to make the right decisions for
their unique needs.
• Evaluate crane usage from remote monitoring statistics, operating environment, duty
classification, manufacturer’s recommendations, and local regulations while discussing
recommendations and planning jointly with the customer.
• Support local service branches by renewing service agreements.
• Propose appropriate service agreement to meet usage, operating environment, duty
classification, manufacturer’s recommendations, and local regulations, and secures retention of
customer.
• Collaborate with local branch to ensure a successful customer experience and proper delivery of
the service agreement.
• Deliver all pertinent customer intelligence from the renewal process to the local service branch.
• Maintain daily activities in customer relationship management tools by tracking calls, emails,
and interactions with customers during the retention process.
• Work closely with local branches to improve customer agreement retention, overall customer
relationships, scope of services delivered, and overall profitability and efficiency.
• Perform other duties as assigned.

REQUIRED SKILLS & COMPETENCIES:

• Must be coachable with a willingness to learn.
• Must have a desire to be successful and grow in a world class organization with a commitment
to excellence, superior relationship building and collaborative capabilities.
• Must be willing to develop Konecranes sales ethics and values.
• Must have excellent written and verbal communication skills and PC skills.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business or other related studies required.
• One (1)+ year/s of business development or sales experience preferred.
• Experience with CRM (Customer Relationship Management) tools is a plus.

OTHER REQUIREMENTS:

• Ability to travel locally and outside the service area for operational requirements & training
when necessary.

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one,  identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.