The Role:
You'll be the engine that fills our Account Executives' pipeline. Our sweet spot is clear: technology companies with 100–1,000 employees, Apple-heavy fleets, and distributed teams. Companies hiring fast enough that laptop logistics have become a real problem. Your job is to find them, start the conversation, and hand qualified opportunities to an AE.
This isn't a cold-start territory. Alongside net-new outbound (~80% of your time), you'll work a warm list of existing transactional customers — companies already paying us for repairs and provisioning à la carte — and convert them into conversations about our subscription ITAM program (~20%).
What You'll Do:
- Build targeted account lists from real buying signals: hiring velocity, new international offices, remote-first policies, Apple fleet indicators, IT leadership changes
- Run multi-channel outbound (email, phone, LinkedIn) to IT, Operations, and Procurement leaders
- Qualify inbound and existing-customer expansion interest against our ideal customer profile
- Book and confirm discovery meetings, and hand off context-rich, sales-accepted opportunities to Account Executives
- Partner with AEs on account strategy for high-priority targets, including multi-entity and international expansion plays
- Keep NetSuite/CRM data clean: activity, account intelligence, and pipeline stage integrity
- Hit and exceed a monthly quota of sales-accepted opportunities
What We're Looking For:
1–3 years in an SDR/BDR role with an outbound focus, ideally selling to IT or Operations buyers (managed services, device management, IT services, SaaS infrastructure)
Comfort talking credibly about the device lifecycle — MDM, zero-touch deployment, refresh cycles, data sanitization — or the aptitude to get there fast
A researcher's instinct: you'd rather send 30 sharp, signal-based messages than 300 generic ones
Coachability, resilience, and clean written communication
Experience with CRM and sales engagement tooling (NetSuite, Hubspot, LinkedIn Sales Navigator a plus)
Bonus: familiarity with the Apple enterprise ecosystem (Jamf, Kandji, ABM/DEP)
Perks and Benefits:
- Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
- 401(k) with employer match—because your future matters
- Company-paid Life Insurance, plus HSA & FSA options
- Employee Assistance Program (EAP) for real support when you need it
- Adoption Assistance to help grow your family
- Commuter Benefits for an easier ride
- Free Coursera Professional Certifications to level up your skills
- Generous vacation & sick time, plus paid time off to give back to your community
Skills Required
- 1-3 years in an SDR/BDR role with an outbound focus
- Experience selling to IT or Operations buyers (managed services, device management, IT services, SaaS infrastructure)
- Comfort with or aptitude to learn device lifecycle topics (MDM, zero-touch deployment, refresh cycles, data sanitization)
- Strong research and outbound prospecting skills and coachability, resilience, and clean written communication
- Experience with CRM and sales engagement tooling
- Experience with NetSuite
- Experience with HubSpot
- Experience with LinkedIn Sales Navigator
- Familiarity with Apple enterprise ecosystem (Jamf, Kandji, ABM/DEP)
- Unrestricted right to work in the United States (citizen or green card holder)
What We Do
Founded in 2004, ComputerCare is an authorized repair center for the world's leading hardware manufacturers, including Apple, Lenovo, Toshiba and HP. In addition, the company offers dedicated IT logistic and help desk services that enable customers to streamline hardware management and support for employees in traditional, remote and hybrid work environments. ComputerCare is a proud Women’s Business Enterprise certified by the Women’s Business Enterprise National Council.
