Business Development Representative - Marketing

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Business Development Representative primarily focuses on utilizing outbound activities, such as calls and emails, to generate sales opportunities and set appointments from inbound leads.
This position will be reporting to the SHI Bethlehem, PA location as determined by SHI management.

Role Description

• Proactively contact potential clients through phone calls and emails to introduce them to the range of SHI's products and services.

• Qualify inbound leads to evaluate potential sales opportunities.

• Schedule meetings for Account Executives with qualified leads.

• Collaborate with the sales and marketing teams to ensure alignment on lead generation strategies.

• Maintain accurate records of interactions and lead data in CRM systems.

• Stay informed about industry trends and SHI's offerings to communicate with prospects effectively.

• Handle inbound customer service calls.

• Collaborate with Field Account Executives on account strategy and planning.

• Develop new business opportunities and expand existing customer relationships through targeted sales techniques.

• Manage the sales pipeline and utilize sales management platforms to achieve targets.

• Understand and align with customer business objectives and IT priorities.

• Position and promote SHI's portfolio of products, solutions, and services.

• Build and maintain strategic relationships with customers and partners.

• Work closely with pre and post-sales internal support teams.

• Thrive in a team-based selling environment.

• Stay informed on industry trends, products, and market conditions.

• Travel as necessary to meet with clients and attend relevant events.

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Self-Development: Can set personal development goals and take steps to achieve them.

• Strategic Thinking: Can contribute to the development of strategic plans and initiatives.

• Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact.

• Professionalism: Can identify opportunities for improvement, propose solutions, and take action to enhance professional conduct without explicit instructions.

• Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.

• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

• Performance Management: Can set personal and team performance goals, track progress, and make adjustments as needed.

• Business Development: Can identify potential business opportunities, propose strategies for growth, and take action without explicit instructions.

Skill Level Requirements

• Expertise in client relationship building and new business development - Basic

• Ability to cold call and create new business opportunities - Basic

• Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets - Basic

• The capability to identify potential clients, effectively negotiate terms, and successfully finalize business transactions. - Basic

• The understanding of key business principles and practices to make informed and effective decisions that contribute to organizational success. - Basic

• The ability to efficiently manage tasks and projects by prioritizing responsibilities and effectively utilizing time to achieve objectives. - Basic

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 1-3 years of experience in/with Successful IT Sales Experience in an IAM role with large commercial and/or enterprise clients

• Fluency in SHI AX, CRM, Microsoft Office tools preferred

The estimated annual pay range for this position is $45,000 - $65,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status