Business Development Officer

BUSINESS DEVELOPMENT OFFICER

Role Title:  Business Development Officer  

Department:  Commercial 

Reports to:  Business Development Manager 

Location:  Nairobi, Kenya 

Direct Reports:   N/A 

Others Reporting Indirectly:  N/A 

Role Summary

The Business Development Officer will be responsible for driving sales growth and achieving set revenue targets. Reporting directly to the Business Development Manager, the officer will identify and pursue new business opportunities, strengthen client relationships, enhance product visibility, and ensure the consistent delivery of high-quality customer service to both existing and potential clients. The role requires a proactive and results-oriented professional with a strong focus on market expansion and profitability.

Key Measures of Performance

The performance of this role holder will be assessed on the basis of the achievements made on: 

· ·Achievement of set revenue targets 

· ·Customer acquisition 

· ·Customer retention  

· ·Customer delight – through a well delivered user experience 

· ·New business growth and development 

· ·People management – of team to ensure optimal delivery 

· ·Supplier & vendor management 

Key Responsibilities

1. Drive the development and growth of Key Accounts 

2. Interpret client needs and propose value adding solutions that address the client’s needs and objectives as well as liaising with the relevant teams to ensure proposed client solutions are developed and monetized within the company platforms 

3. Propose improvements of the user experience within the company Platforms  

4. Lead and develop the implementation of approved product strategies to enhance revenue growth and oversee the development of existing and new products and solutions 

5. Develop and implement sales and business development plans for Key Accounts and resellers for solutions  

6. Promote business growth by managing customer relations and ensuring that customer complaints are investigated and resolved in a timely manner 

7. Provide feedback to the management on insightful market intelligence and research relating to the market environment and on opportunities available and approaches to adopt in efforts to maintain a competitive edge, and use of research insights to inform and identify new markets and customer needs 

8. Provide regular reporting on the performance of direct sales and resellers 

9. Lead direct and ensure high performance, motivation and alignment within the team is managed, provide direction on strategy and ensure succession planning within team, as well as a way of working that is aligned to the company’s vision and values 

10. Any other duties as required by management. 

Business Competencies 

Working with Others 

· Consciously takes steps to make the most of every conversation/interaction 

· Identifies people’s needs, interests and motives to be able to influence the decisions they make  

· Communicates simply to excite and engage people 

· ·Pro-actively adapts own style and approach to build rapport, and work with others more effectively  

· Builds and maintains strong relationships and networks 

Operational Excellence 

· ·Targets effort and resources on high-value, high impact activity  

· ·Focuses on achieving maximum performance and driving continuous improvement 

· ·Thinks about processes and problems cross-functionally and end-to-end 

· ·Uses knowledge of situation, technology, process, systems and policy to solve problems 

Creativity and Innovation 

· ·Finds creative ways to exploit opportunities and solve problems  

· ·Takes risks and pushes what is possible  

· ·Experiments with unorthodox approaches 

Business Know how 

· ·Uses data and research to make decisions that are competitively and financially robust 

· ·Balances current and future needs 

· ·Thinks and acts like an owner of the organization  

· ·Acts in line with legal, regulatory, professional and ethical standards 

Working with Change 

· ·Responds flexibly to changing situations 

· ·Manages the Organization and people aspects of change to drive performance 

· ·Project and Programme Management 

· ·Defines scope and deliverables in terms of time, cost, quality and benefit to the organization 

· ·Schedules activity and identifies resource needs, dependencies and synergies 

Project and Programme Management 

· ·Defines scope and deliverers in terms of time, cost, quality and benefit to the organization 

· ·Schedules activity and identifies resource needs, dependencies and synergies 

· ·Evaluates progress, mitigates risks and addresses issues 

·  

Functional Competencies 

1.Business Development & Sales Planning 

2.Products, Services and Technology Knowledge  

3.Solution Selling 

4.Negotiation 

5.Competing to Win 

6.Working and Collaborating with Partners 

Academic and Professional Qualifications 

· An Undergraduate degree preferably in Technology, Sales and Marketing. A demonstrated experience on selling products through platform solutions is required 

· A Post Graduate Diploma in Marketing/Commercial focus will be an added advantage 

Other Job Requirements:  

Key contacts:   

Internal & External  ·The CEO & All relevant staff 

· ·Government 

· ·Relevant Consultants 

· ·Suppliers & Vendors 

· ·Customers 

· ·Other Commercial leads across Industries 

· ·Regulators 

· ·The surrounding Communities 

Financial Responsibilities    

OPEX/P&L 

Relevant Experience  

· At least five (5) years of proven sales track record in a highly commercial environment  

· Good understanding of ICT and ICT platforms is preferred 

· Strong interpersonal and communication skills 

· Strong customer experience skills and ability to define customer user journeys 

· A focus on organization, and enhanced multitasking abilities 

· Experienced in B2B sales, reseller marketing and strategic analysis 

· Exceptional negotiation skills and the ability to close deals 

· Experience researching market trends, targeting relationships and using proven methods to develop business strategy while retaining marketing partners 

· Excellent organizational skills, with emphasis on priorities and goal setting. 

· Strong proficiency in Microsoft Word, Excel, PowerPoint and statistical analysis software 

· Superior presentation and communication skills, both written and verbal 

· Technical skills required to understand and propose products or solutions by focusing on client requirements 

· Ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner 

· Highly influential with the ability to bring together stakeholders 

· Ability to positively influence others to deliver business results