CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. We are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.
JOB TITLE: BUSINESS DEVELOPMENT MANAGER – NORTH
Overall Mission
Business Development Manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines
for client are met, and help the client succeed. The Business Development Manager will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients.
Main Contribution
1. Sales and Development
● Develop and generate new business leads through developing relationships across the Cryoport Organization
● Provide technical and administrative product information, coordinate presentations, manages projects and supports proposal generation
● Maintains and updates a pipeline regularly
● Qualifies sales opportunities using the business resource network
● Negotiates with customers to obtain the best Win/Win agreement
● Accelerates implementation of new business to ramp up revenues while ensuring customer commitment
● Sets and drives the program and project teams to ensure efficient, full implementation of the client agreement with big return on investment in mind
2. Building account plans
● Prepare client-specific presentations and other data to respond to client needs.
● Prioritize business portfolio in meaningful segments to align resources in accordance with the Managing Director
● Conducts analysis of relationships
● Registers all activities and site specific details in the pipeline with specific action plans
3. Builds the customer's loyalty through relationship strategy
● Defines a plan for key decision makers and sets a schedule with key, relevant members
● Organizes review committees with Cryoport to develop a mutual trust base relationship with key decision makers at different levels within the organization covering the multiple departments and sites
● Weekly commercial-operations meetings to review implementation progress and statements of work usage
● Training of employees on the company's services
4. Review of the Company's offerings and contracts
● Drives solution offerings and organizes the review process as well as analyzing profitability with the Business Development Director
● Leads and controls the feasibility of the prepared proposals . Validates according to sales policy and account plan
● Act as a resource to other Business Development Managers, attend client meetings/virtual meetings and provide any support information to drive business forward
5. Reports and communicates progress and results
● Reports on targets and goals to the organization and controls the implementation process through appropriate procedures and planning
● Gathers and analyzes sales results through a centralized dashboard
● Mitigation of escalation and proactive response through visibility and connectivity manage the coordination between departments through scheduling weekly meetings and sharing reports to track progress
● Identifying and mapping resource constraints with the client relationship manager to present to human resources, operations and commercial management
● Owning and mapping progress with reporting records across activities (pricing, operations, invoicing, lead/opportunity)
Specific Experience & Knowledge Required
● Knowledge in clinical trials and Cells & Genes Therapies
● Understanding of the requirements and specifications in the logistics field.
● Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
● Negotiation skills
● Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents.
● Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
● Able to understand and comply with established company policies and procedures.
● Proficient in Microsoft Office and Google
Interpersonal skills ("Essential")
● Must possess excellent verbal and written communication skills.
● Team player
● Demonstrated problem solving skills.
● Ability to manage projects and multi-tasks
● Excellent organizational skills
● Ability to influence decision makers.
● Must have strong self-motivation and the ability to work and think independently.
● Organization and prioritization skills with strong attention to detail.
● Demonstrates a passion and a responsibility for the client patient.
Top Skills
What We Do
Cryoport Systems is a market leader in globally integrated temperature-controlled supply chain support for critical, irreplaceable products and materials in the Life Sciences industry. We are already trusted to support over 650 active clinical trials and we support the leading commercial therapies worldwide, delivering unparalleled, integrated supply chain services for products, therapies and treatments requiring unique, specialized temperature-controlled management. As the Life Sciences constantly evolve and advance, so do we.
