Business Development Manager

Peltier Ford | Longview, Texas

Peltier Ford in Longview, Texas, is looking for an experienced, highly motivated Business Development Manager (BDM) to lead our Business Development Center and help drive our dealership's continued growth.

We are looking for someone with an outstanding personality, exceptional phone skills, strong leadership abilities, and a passion for delivering an excellent customer experience.

The ideal candidate is a highly trained professional who knows how to build relationships, motivate a team, drive appointments, and turn customer conversations into opportunities. This individual should be confident, energetic, organized, and comfortable holding themselves and their team accountable for results.

We want someone who brings a positive, "can-do" attitude to work every day and knows how to lead by example!

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Paid Vacation

• Paid Holidays

• Paid Maternity Leave

• Paid Paternity Leave

• Paid Bereavement Leave

• Paid Training

• 401(k)

• Lead, train, coach, and motivate the Business Development team to achieve appointment and sales goals.

• Oversee incoming and outgoing customer communications, including phone calls, internet leads, emails, and live chats.

• Ensure every customer receives a professional, friendly, and timely response.

• Develop and maintain strong phone processes that create appointments and drive showroom traffic.

• Monitor daily performance, including lead response times, appointment set rates, appointment show rates, and sold conversions.

• Train team members on effective phone techniques, objection handling, and customer follow-up.

• Maintain consistent follow-up processes for unsold leads, missed appointments, and previous customers.

• Ensure accurate and consistent use of the dealership's CRM system.

• Work closely with sales management to improve lead handling, customer engagement, and overall dealership performance.

• Create a positive, energetic, and accountable team environment focused on continuous improvement.

• Previous automotive BDC management or leadership experience strongly preferred.

• Extensive phone experience with exceptional communication and customer engagement skills.

• Proven ability to train, coach, and develop employees.

• Outgoing, personable, confident, and enthusiastic personality.

• Strong understanding of appointment setting, customer follow-up, and lead management.

• Ability to motivate a team while maintaining high expectations and accountability.

• Excellent organizational and time-management skills.

• Experience working with automotive CRM systems preferred.

• Professional demeanor with a positive, hardworking attitude.

• Strong problem-solving skills and the ability to adapt in a fast-paced dealership environment.

• Valid driver's license.

We aren't just looking for someone to manage a department. We're looking for a leader who can develop people, create excitement, and make a difference in our dealership.

The right person understands that a great customer experience starts with the very first phone call. They know how to connect with customers, build trust, and turn opportunities into results.

If you're an experienced BDC professional with a great personality, a strong work ethic, and a passion for leading a successful team, we want to hear from you!

Join Peltier Ford and help us take our Business Development team to the next level!

Peltier Ford is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.