The Role
Drive service signing and revenue growth across an assigned territory by executing growth strategies, generating demand, managing sales opportunities, and building executive-level customer relationships. The role requires consultative B2B selling, complex negotiations, pipeline development, market analysis, proposal creation, forecasting, and collaboration with marketing, account executives, solution design, and delivery teams. Travel is required for customer meetings, trade shows, and facility visits.
Summary Generated by Built In
The Business Development Manager is responsible for achieving and surpassing service signing and revenue objectives within the assigned territory, targeting at least double-digit year-over-year growth. This role plays a key part in designing and successfully executing the growth strategy for the Services Business in the territory, ensuring strong alignment with company goals and regional market needs.
Key Responsibilities
- Achieve and exceed service signing and revenue targets, ensuring sustainable double-digit annual growth.
- Contribute to the design and successfully execute the service growth strategy for the assigned territory.
- Support the management and evolution of the services portfolio offered to the market.
- Lead demand generation planning in the territory, ensuring strong alignment and articulation with Account Executives.
- Develop and deliver effective presentations to clients and business partners, showcasing Toshiba’s service solutions and capabilities, and demonstrating how these bring value to their business objectives.
- Work closely with Marketing and Business Development teams to conduct client and competitor market analysis that informs demand generation plans and services portfolio evolution.
- Lead and manage service opportunities within the territory, ensuring pipeline growth and evolution in line with signing and revenue plans.
- Cultivate and grow relationships with existing customers to ensure satisfaction and protect the business from competitors, while also generating new customer relationships across multiple retail verticals (grocery, convenience, hospitality, pharmacy, department stores) and exploring prospects in the retail banking industry.
Strengthen these relationships by engaging at decision-making levels, including C-Level executives, to position Toshiba as a strategic partner. - Collaborate with Solution Design and Delivery teams to build high-value service proposals tailored to client needs.
- Travel as necessary to maintain a presence with customers and strengthen relationship opportunities, attend trade shows, and visit client facilities on a consistent timetable or schedule.
Experience:
- Proven track record of success in B2B sales and complex negotiations.
- Over 5 years of experience in consultative selling techniques with measurable results.
- Over 5 years of experience in the Retail Industry, with solid understanding of customer needs and business drivers.
- Strong proficiency in data analysis, forecasting, and budgeting.
- Demonstrated ability to work effectively in a team-selling environment, maintaining strong collaboration with cross-functional departments such as Account Executives, Marketing, Solution Design, Business Development, and Delivery, to ensure customer and company objectives are consistently achieved.
- Excellent verbal and written communication skills.
- Fluent in English, both verbal and written.
- Consistent achievement of sales quota targets under structured revenue objectives.
- Solid working knowledge of IT Support Services and how these solutions address complex business challenges in retail environments.
- Skilled in preparing and reviewing sales proposals, cost estimates, ROI studies, and RFP responses.
Preferred Skills
- Experience using CRM software (e.g., Salesforce).
- Strong presentation skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to quickly learn additional corporate or industry-specific software.
Skills Required
- Proven track record of success in B2B sales and complex negotiations
- Over 5 years of experience using consultative selling techniques with measurable results
- Over 5 years of experience in the retail industry
- Strong proficiency in data analysis, forecasting, and budgeting
- Experience working effectively in a team-selling environment with cross-functional departments
- Excellent verbal and written communication skills
- Fluency in written and spoken English
- Consistent achievement of sales quota targets under structured revenue objectives
- Working knowledge of IT support services and their application in retail environments
- Ability to prepare and review sales proposals, cost estimates, ROI studies, and RFP responses
- Experience using CRM software such as Salesforce
- Strong presentation skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
Toshiba Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba and has not been reviewed or approved by Toshiba.
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Healthcare Strength — Health, dental, and vision coverage, along with disability, life insurance, FSAs, and mental health support, are available across major U.S. subsidiaries. Coverage begins at hire in some entities and is described as comprehensive.
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Leave & Time Off Breadth — Paid time off that grows with tenure and multiple paid holidays, including a year‑end shutdown in some units, are standard offerings. Family and medical leave options are also highlighted in several regions.
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Retirement Support — 401(k) plans with employer matching are offered in multiple divisions, complemented by programs like an employee stock purchase plan and performance bonuses. These financial benefits provide structured long‑term savings support.
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The Company
What We Do
For over 140 years, Toshiba Group has contributed to a sustainable future by applying innovative technologies to value creation. Today, our business domains center on energy, social infrastructure, electronic devices and digital solutions, all essential supports for modern life and society. Guided by the principles of The Basic Commitment of the Toshiba Group, “Committed to People, Committed to the Future”, Toshiba Group promotes global operations that contribute to the realization of a world where generations to come can live better lives.
