Business Development Manager, #TSCM-38087

Responsibilities

• Develop and implement a strategic business development plan tailored to the assigned region
• Oversee the growth and operational success of the local office
• Design and execute tailored engagement strategies for potential customers, considering the company’s unique sales propositions and market positioning
• Proactively identify and reach out to prospective clients through various channels, including phone calls, social media, emails, and virtual or in-person meetings
• Respond promptly to inbound inquiries, ensuring excellent customer engagement and communication
• Collect, analyze, and provide customer feedback—both individual and aggregated—to Marketing, Product, and Services teams to refine sales offerings and enhance customer satisfaction
• Manage Requests for Information with accuracy and professionalism
• Maintain thorough records of all activities in the agreed tracking system, analyze performance metrics, and present results to stakeholders

Personal Characteristics

• Strategic Thinker: ability to develop and implement comprehensive plans to achieve long-term business goals
• Exceptional Communicator: proficient in building rapport, presenting ideas, and maintaining strong client relationships
• Culturally Adaptable: demonstrates cultural sensitivity and the ability to navigate diverse markets effectively
• Results-Oriented: focused on achieving measurable outcomes and driving business growth
• Analytical Mindset: skilled in evaluating data, customer feedback, and market trends to inform decision-making
• Team Player: excels in collaborating with cross-functional teams to deliver results
• Resilient and Adaptable: thrives in a fast-paced environment and adjusts strategies to changing market conditions
• Customer-Centric: prioritizes customer satisfaction and aligns efforts with their needs and expectations
• Detail-Oriented: maintains accuracy and thoroughness in managing multiple projects and activities

Required Qualifications and Skills

• Proven experience: at least 4 years of demonstrated success in a similar role
• Sales and marketing expertise: in-depth understanding of principles and methods for promoting and selling products or services, including marketing strategies and tactics, product demonstration techniques, and sales methodologies and control systems
• Customer service acumen: strong understanding of local principles for delivering outstanding customer service, including conducting customer needs assessments, ensuring adherence to quality service standards, and evaluating and enhancing customer satisfaction.
• Technical knowledge: familiarity with software development methodologies and IT project management frameworks.
• Business and management proficiency: solid grasp of business principles, including strategic planning and resource management, human resources modeling and leadership strategies, and effective coordination of people and resources to meet organizational objectives.
• Language skills: advanced proficiency in English and Arabic

What will you get with ELEKS

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy