Key Responsibilities:
- Drive revenue growth and expand the active merchant portfolio in the hospitality sector
- Lead merchant acquisition, onboarding, and optimization across acquiring platforms and payment gateways
- Mobilize deposits from hospitality merchants to support business growth
- Deliver exceptional merchant service, training, and relationship management
- Build and maintain strong partnerships with hotels, restaurants, and travel & tourism businesses
- Uphold high service standards and identify opportunities for continuous improvement
- Collaborate with internal teams to ensure operational excellence and seamless service delivery
- Drive team capability development and performance improvement
- Execute strategic business initiatives, projects, and marketing campaigns
- Proactively manage merchant risk, compliance, and sector exposures
Qualifications:
- Bachelor’s Degree from a recognized university
- Professional qualifications in Banking or Management (Advantageous)
- Master’s degree in business administration (MBA) (Added Advantage)
Experience & Expertise:
- Minimum 5 years’ experience in banking
- At least 1 year in retail banking or merchant acquiring environments
- Demonstrated experience in:
- Sales, marketing, and relationship management (2+ years)
- Banking operations and IT/systems exposure (2+ years – banking experience required)
- Card operations and payment schemes (Visa, MasterCard, UPI, Kenswitch) (4+ years)
Prior experience within the hospitality sector (hotels, restaurants, travel & tours) is a strong advantage
Key Competencies:
- Strong business development and negotiation skills
- Proven ability to build and manage strategic client relationships
- Strong commercial acumen and results orientation
- Ability to manage multiple stakeholders and deliver strategic initiatives
High levels of integrity, ownership, and attention to detail
Why Join Us?
- Play a pivotal role in driving growth within a high-potential sector
- Be part of an innovative, forward-looking payments and financial services team
- Access career growth and development opportunities
- Contribute directly to business expansion and digital transformation
Skills Required
- Bachelor's Degree from a recognized university
- Professional qualifications in Banking or Management
- Master's degree in business administration (MBA)
- Minimum 5 years' experience in banking
- At least 1 year in retail banking or merchant acquiring environments
- Sales, marketing, and relationship management experience (2+ years)
- Banking operations and IT/systems exposure (2+ years)
- Card operations and payment schemes experience (Visa, MasterCard, UPI, Kenswitch) (4+ years)
- Prior experience within the hospitality sector (hotels, restaurants, travel & tours)
- Strong business development and negotiation skills
- Proven ability to build and manage strategic client relationships
- Strong commercial acumen and results orientation
- Ability to manage multiple stakeholders and deliver strategic initiatives
- High levels of integrity, ownership, and attention to detail
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
