Business Development Manager - pac-IQ

Position Summary:   

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.  

In the Business Development Manager – Pac-IQ role, you’ll be responsible for prospecting and closing new business within the post-acute market. You’ll focus on both existing Direct Supply accounts and new opportunities, turning non-buyers into loyal customers. This role requires strategic thinking, strong relationship-building, and a deep understanding of customer needs. You’ll bring expertise in how technology and AI can streamline inefficient processes and drive improved outcomes for customers.  

Skills Needed: 

• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. 

• Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships. 

• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action. 

• Embraces Change - Initiates change that drives results and welcomes innovative ideas. Demonstrates resilience and pushes forward through uncertainty and ambiguity. Quickly adapts approach, style and behavior on the fly. 

• Proficiency in Microsoft Office, with an eagerness to embrace and master new technologies and AI driven solutions. 

What You’ll Do and Impact:  

• Champion the value of Pac-IQ by transforming the hospital-to-post-acute transition process to be easier, safer, and faster for all stakeholders. 

• Generate new revenue by selling Pac-IQ through proactive prospecting and relationship development with decision-makers via phone, digital channels, conferences, and in-person meetings. Partner with internal teams to drive leads and build a strong, qualified pipeline. 

• Ensure smooth handoff of converted accounts to implementation and account management teams for continued success. 

• Build and maintain strong customer relationships with executives, administrators, clinicians, and other healthcare professionals. 

• Gain a deep understanding of healthcare facility operations, including admissions, referral management, budgeting, roles and responsibilities, levels of care, and decision-making workflows. 

• Perform other duties as assigned by the department lead. 

Experience: 

• Bachelor’s degree in a clinical field preferred, or a bachelor's degree with relevant healthcare experience.  

• 2+ years of experience in long-term care clinical operations at the regional or corporate level.  

• 2+ years of experience in post-acute admissions management or business development, with working knowledge of EHRs and CRMs. 

• 2+ years of successful sales experience, with demonstrated ability to prospect and grow underdeveloped accounts. 

• Proven ability to use predictive analytics and digital marketing tools to drive sales and customer engagement. Skilled in leveraging data (e.g., care type, census) to prioritize prospects and collaborating with marketing to create targeted campaigns and sales tools that accelerate the sales cycle. 

Additional Items of Interest: 

• Experience selling software or technology products. 

• Experience working with predictive analytics tools or platforms.