Drive revenue growth in sub-agent and digital IMT networks, focusing on fees, commissions, and forex income.
Onboard new sub-agents for IMT.
Roll out RIA and MoneyGram services to all sub-agents.
Manage relationships with IMT sub-agents.
Ensure amendments to transactions and limit adjustments are carried out as per sub-agent instructions.
Conduct regular training for sub-agents on IMT products, systems, service standards, operational procedures, and AML/KYC compliance.
Perform POS audits and mystery shopping at sub-agent locations to ensure compliance with service standards and identify areas for improvement.
Monitor and report on performance, actively working to reduce dormant sub-agent locations.
Prepare, obtain, and distribute all MTS-related departmental reports to relevant stakeholders.
Perform any other duties assigned in the course of your responsibilities.
DAILY RESPONSIBILITIES:
· Manage relationships with sub-agents and IMT.
· Handle all sub-agent queries and complaints received from the contact center and branches regarding IMT.
.
Contact IMT partners to reset terminals, increase sub-agent limits as required, and provide necessary documents to facilitate the release of transactions held in the suspicious (watch list) queue.
Investigate, amend, reverse, or refund IMT transactions as requested by customers.
Create new locations and reset passwords for terminals and IMT system users.
Academic & Professional
Particulars
Detail
Specific Field or Qualification
Need Type4
Education
Bachelor’s degree
Business/Economics, Finance, accounting or related
RQ
Professional Qualifications
Any other business related
AA
ExperienceTotal Minimum No of Years’ Experience Required
3 Years
Detail
Min. No of Years
Need Type5
1. IMT Operations
3
ES
2. Relationship Management
2
ES
3. Customer Service
2
ES
4. Banking Operations
3
ES
Skills Required
- Bachelor's degree in Business, Economics, Finance, Accounting, or a related field
- Three years of IMT operations experience
- Two years of relationship management experience
- Two years of customer service experience
- Three years of banking operations experience
- Additional business-related professional qualification
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
