In this take charge role, you will be responsible for driving branch performance, increasing sales, and delivering an exceptional customer experience through leadership, collaborating with internal and external stakeholders, and maintaining strong operational practices. To succeed, you must be adept in all aspects of bank management and operations, including account management, customer service, staff development and sales production.
Here, you’ll put your exceptional solution selling and new business development skills to work, overseeing and directing all sales activities to ensure branch targets are met and exceeded. You’ll also assist branch staff with broadening their network by developing new customer relationships and strengthening existing ones. In addition to focusing heavily on building a customer network, you will also communicate, implement, and monitor compliance with Bank policies and procedures as well as regulatory requirements.
If you are a self-motivated, relationship-focused, problem solver, who understands the importance of staying in touch with, and connected to, our industry and community, you may be the perfect representative for the Northern Bank brand.
PRIMARY FUNCTIONS:
- Build and promote the branch, drive sales and promote overall ownership and accountability for customer service and branch success.
- Immerse in the community by leading and supporting the Bank’s community related initiatives and events in order to build brand awareness in our local areas.
- Identifies, develops, and closes sales. Cross sells bank products/services when appropriate.
- Develops and communicates sales strategies to staff to enable the branch to achieve and exceed sales/deposit goals.
- Proactively prospects and grows business banking relationships through outreach to continuously build a strong customer base.
- Leads staff by applying knowledge of the Bank’s products, services, policies and procedures.
- Creates a positive work environment by providing direction and leadership to branch staff with emphasis on superior customer service skills, achieving sales goals, and teamwork.
- Develops, coaches, and motivates branch staff, conducts performance counseling as well as evaluations of employee performance.
- Involved in the recruiting, vetting, interviewing and hiring of new employees
- Conducts branch meetings with staff to communicate issues, review product knowledge, set goals, communicate sales results, provide recognition and skill review.
- Register with Nationwide Mortgage Licensing System (NMLS) to offer Home Equity Line of Credits Only
- 5 years’ Banking experience
- 3 years’ of Management experience
- Experience in prospecting and deepening relationships with new and existing customers
- Excellent communication, sales and customer service skills
- Ability to multitask, prioritize, and manage time efficiently
- Eager to expand branch with new accounts, clients, and businesses
- Demonstrated ability to effectively manage, train, coach and counsel employees.
- Strong computer skills, including Word and Excel
- Associate or bachelor degree preferred
Top Skills
What We Do
Since 1960, Northern Bank has been the banking partner of choice for businesses and consumers throughout New England. We take an entrepreneurial, commonsense approach to providing a complete line of banking solutions. We are deeply invested in the communities we serve and passionately committed to helping you, our customers, grow. Thanks to the unwavering dedication of our team and the loyalty of our customers, we have been named the #1 performing Community Bank in New England for seven straight years and #1 in the United States in 2015.
Northern Bank provides businesses and individuals with deposit and cash management services, commercial and franchise financing, residential mortgages, and wealth management services. We currently operate 12 branches in the Greater Boston market. For more information, contact us at 800-273-6908 or visit www.nbtc.com. Member FDIC | Equal Housing Lender.
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