The Role
Lead business operations for a cloud-based LIS in Indonesia by setting up sales, onboarding, and customer support while driving user growth.
Summary Generated by Built In
Company Description
- Cloud-based Laboratory Information System (LIS) designed for medical institutions of all sizes
- Serves diagnostic labs, medical centers, hospitals, veterinary clinics, dialysis centers, and corporate healthcare providers
- Processes millions of patients across 300+ healthcare organizations over 3 countries
- Streamlines patient registration, EMR/EHR management, and automated results transmission
- Handles lab tests (Hematology, Clinical Chemistry, Serology), imaging services (X-Ray, ECG, Ultrasound), and e-prescriptions
- Features integrated PACS and DICOM viewer for medical imaging
- Provides financial management tools for billing, HMO/APE tracking, and regulatory reporting
- Enables quick setup - create account and start processing patients in minutes
- Set up core business ops: sales, onboarding, training, account management, customer support
- Lead early sales and personally onboard first Indonesian users
- Learn the market fast and turn insights into clear business and product requirements
- Work closely with the dev team to surface technical blockers to scale ops
- Open and run sales channels that drive consistent month-over-month user growth
- Spend 1 month in the Philippines to observe and learn standard operations
- Currently residing/willing to work in Indonesia
- Excellent verbal and written communications skills in English and Bahasa Indonesia
- Excellent communication and critical thinking skills for endorsement, assessment, and sales cadence
- Extensive product knowledge
- Ability to handle objections, diverse opinions, and feedback
- Strong sense of initiative and management on multiple priorities independently
- Ability to be a team player with a drive for results. Excellent negotiation and communication skills.
- Demonstrated analytical and problem solving skills
- Ability to handle objections, diverse opinions, and feedback
- Ability to maximize the utilization of given resources, such as protocol strategies, guidelines, and other lead needs
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The Company
What We Do
We're making labs even smarter. In doing so, we're accelerating healthy access to healthcare. We automate the manual and tedious processes of laboratories, so that labs can achieve a lower cost and faster operations. We want to help you focus on crafting the best experience for your clients. Email us at [email protected]
