Business Development Representative - NYC

Hello! I'm Evan, Director of Global Business Development at Chargeflow, and this role reports to me.

I want to be upfront about what the job actually is: it's outbound. You'll start from a cold list, research the account, identify the person who owns disputes and payments risk, and earn the first meeting yourself. It's an early-career role, and one of the best places I know to learn payments from the ground up. If you like the hunt, keep reading. If you'd rather have meetings already sitting on your calendar, this isn't the role for you.

What you'd be selling

When a shopper disputes a credit card charge, the merchant has a short window to fight it. That means pulling the order record, delivery confirmation, login history and support thread, then assembling it all in the exact format the card network requires. Most merchants don't bother — one dispute isn't worth the hours, so they write it off. Multiply that across a business and it adds up to millions in revenue quietly lost.

At Chargeflow we're building the layer above payments that manages trust in real time: preventing claims before they happen, resolving them faster when they do, and getting better with every cycle of global dispute data we learn from.

We've raised $49M, led by Viola Growth with participation from OpenView, Sequoia Capital and other top-tier investors, and we're pursuing a product-led growth strategy. We're early enough that whoever takes this role will help define how outbound works here for years to come.

Where this role fits

You sit at the top of the funnel. Your job is to create the opportunity and book a qualified meeting, then hand it off for the demo and the close. You'll work closely with marketing on demand generation, so outbound and campaigns reinforce each other rather than compete.

What you'll own

Pipeline you build yourself

• Generate qualified sales opportunities from cold accounts
• Research target accounts and map out who owns chargebacks, disputes and payments risk inside them
• Build a genuine professional network in payments and eCommerce — the kind that pays off in month nine, not week two

Multi-channel outbound

• Run outreach across email, LinkedIn, phone and events, testing different approaches against each other
• Track what converts, drop what doesn't, and bring new prospecting ideas to the team
• Use HubSpot as your system of record, along with sales intelligence tools

Being in the room

• Represent Chargeflow at industry events across the US, and help host our own networking functions
• Expect regular travel

What it takes

You'll need:

• About a year of business development experience at a B2B tech company, or a comparable role where you did your own cold prospecting and can speak to the results
• Evidence of consistent outbound work: what you sent, what came back, and what you adjusted
• Willingness to travel across the US for events and client meetings
• Comfort working in a CRM (we use HubSpot) and with sales intelligence tools
• The ability to explain more than one product and adjust your pitch by persona

Nice to have:

• Domain knowledge in fraud, payments or eCommerce
• Experience using AI tools in your prospecting workflow
• Experience in a role where the playbook wasn't fully built yet

This role may not be the right fit if:

• You want inbound leads handed to you — this role builds its own pipeline
• You want to own the close from day one — this is a top-of-funnel role
• You need a finished playbook — a meaningful part of what works here is still being figured out, and you'd help figure it out
• Travel is a dealbreaker
• You need a fully remote role — we're hybrid out of our NYC office
• You'd rather not learn a technical domain — you'll need to speak credibly about disputes, reason codes and payment flows

Compensation:

OTE for this role is approximately $85,000–$100,000, with a significant portion tied to performance against objectives.

Benefits include a 401(k) with company match and health coverage.

Our hiring process

Four steps. You'll hear where you stand after each one.

1. Intro call with Evan, Director of Global Business Development - your background, and a candid look at the role
2. Take-home assignment - three days to complete it
3. Onsite interview at our NYC office - how you pitch something technical you just learned, how you handle pushback, and how you'd work with the team day to day
4. Conversation with Mor, Talent Acquisition - motivation, working style, and logistics like timing, notice period, and travel

From there: reference calls and an offer.

Three conversations and one assignment — no surprise extra rounds. Mor will be your point of contact throughout, and we'll follow up after every stage, including when the answer is no, with the reasoning if you want it.

Chargeflow provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We may use AI-assisted tools to help our recruitment team screen and assess candidates for this role.

This is a hybrid position based in our New York City office.