Business Development Director – United States
Reports to: Chief Growth Officer
Location: Flexible (Remote, United States)
Compensation: Base + Commission
About Quantanite
Quantanite is not your typical outsourcing company.
We’re redefining what it means to deliver customer and data operations for the AI age.
While others chase incremental efficiency, we’re engineering leaps in performance by fusing Agentic AI with high-grade human expertise. Our mission is to turn traditional BPO models on their head — transforming contact centers and data operations into intelligent ecosystems that learn, anticipate, and improve every day.
Our clients span from retail and eCommerce to food delivery, online travel, technology/SaaS, and home services. Quantanite helps them scale intelligently, lower cost-to-serve, and unlock new sources of value through automation, analytics, and insight.
We’re a fast-growing global company with 2,500 people across South Africa, Bangladesh, India, Bulgaria, Cairo, UK and the US — but we think and act like a contrarian startup: bold, fast, and obsessed with outcomes.
The Opportunity
We’re seeking a Business Development Director (US) to expand our presence across North America and fuel our next phase of growth. This is a quota-carrying, strategic sales role for a self-starter who thrives on creating demand where others don’t even see opportunity.
You’ll help define the future of how enterprises build AI-driven customer and data operations — blending automation, analytics, and people in one intelligent service model.
This isn’t about selling headcount. It’s about selling capability.
Key Responsibilities
- Own the top of the funnel — develop, qualify, and convert new enterprise opportunities in target sectors (Retail/eCommerce, Food on Demand, Travel, Technology/SaaS, or Home Services).
- Lead consultative, insight-driven sales engagements that reframe client challenges and position Quantanite’s AI-human solutions as transformative.
- Collaborate with the Chief Growth Officer and Solutions & Transformation team to design customized proposals and commercial models that tie directly to client outcomes.
- Shape the narrative — help evolve our positioning in the US market through thought leadership, networking, and strategic event participation.
- Build executive relationships with senior decision-makers across Operations, Customer Experience, Digital Transformation, and Procurement.
- Own the full sales lifecycle from prospecting and solutioning through to contract closure and handover to delivery.
- Maintain rigorous pipeline discipline and forecast accuracy through data-driven reporting and CRM hygiene.
- Act as a brand ambassador — embody Quantanite’s contrarian, AI-first ethos in every conversation and partnership.
What You Bring
- 10+ years of business development or enterprise sales experience in Outsourcing, BPO, CX, or tech-enabled services, ideally blending services and SaaS/AI product sales.
- Deep understanding of one or more of our focus industries: retail/eCommerce, food on demand, online travel, technology/SaaS, or home services.
- Proven success selling complex, multi-stakeholder solutions with long sales cycles and enterprise-level decision processes.
- A consultative mindset — comfortable diagnosing operational pain points and co-creating transformation roadmaps with clients.
- Strong grasp of AI, automation, and data-driven operations — able to translate technical potential into commercial outcomes.
- Excellent communication and storytelling skills, with a talent for making complex ideas accessible and persuasive.
- High integrity, entrepreneurial drive, and a growth mindset.
Why Join Quantanite
- Be part of a fast-scaling global disruptor reshaping the BPO landscape into an AI-powered services model.
- Work directly with senior leadership in a company where innovation and autonomy are valued.
- Earn competitive base pay, uncapped commissions, and play a visible role in shaping our US expansion.
- Join a culture that prizes curiosity, courage, and craft — where bold ideas turn into real outcomes.
Ready to redefine what AI + human excellence can deliver?
Let’s talk about building the future of intelligent services together.
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What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
