Business Development Director - EMEA

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are looking for a forward-thinking and results-driven business growth leader to join Genesys. As Business Development Director for the Europe, Middle East and Africa region, you will play a strategic role within the Go To Market organisation, leading a high-performing team of business development professionals across multiple countries to generate pipeline and accelerate revenue growth.

Leveraging an Account-Based Engagement approach, from highly targeted 1:1 initiatives to scalable 1:many programs,  you will work cross-functionally with sales, marketing and regional leadership to identify new opportunities, deepen customer engagement and support the adoption of AI-powered Experience Orchestration solutions across the market.

As a key member of the regional leadership team, you will build strong and lasting relationships with your regional counterparts in marketing and sales, while reporting directly to the Vice President of EMEA Demand Generation.

The ideal candidate will be entrepreneurial to help continue to build a high growth business.

Key Responsibilities:

• Drive pipeline generation and new business opportunities to support ambitious growth and revenue targets across the region.

• Partner closely with Marketing to design, execute and optimise integrated demand generation and account engagement campaigns.

• Collaborate alongside sub-regional Sales Vice Presidents to maximise pipeline creation and conversion, aligning with the Genesys Way of Selling and the account-based engagement methodology. 

• Lead and develop a regional team of 35+ Business Development Representative across key markets in EMEA, fostering collaboration within a multicultural and highly matrixed Go To Market organisation 

• Recruit, coach and inspire a geographically distributed team, creating clear development pathways and long-term career opportunities across Genesys. A key focus area will be the continued evolution of the BDR Academy Program.

• Develop a strong understanding of lead and opportunity management processes, using data-driven insights and analytics to identify trends, improve performance and influence strategic business decisions.

• Bring experience and curiosity around modern Account-Based strategies, including ABM, ABE and ABX, with a passion for building scalable best practices across the organisation

• Demonstrate strong business and technical acumen, with the ability to position AI-powered cloud and customer experience solutions effectively. Deep working knowledge of Salesforce, Salesloft, Tableau and modern revenue technology ecosystems is highly valued

Minimum Requirements:

• 10+ years of experience in Enterprise SaaS business development, pipeline generation and/or sales leadership, with a strong track record of exceeding growth targets. Experience with Challenger Sales and MEDDPICC methodologies is essential for success in this role.

• Proven leadership qualities and experience across multiple countries and cultures, with the ability to build high-performing, inclusive and results-oriented teams in complex international environments. 

• Proven experience leading large-scale teams of 30+ employees, including second-line leadership responsibilities managing both people managers and individual contributors.

• Ability to work flexibly across time zones and collaborate effectively with global stakeholders across EMEA, North America, and APAC

• Experience managing external partners, vendors, and/or outsourced business development teams within a distributed operating model. 

• Strong verbal and written communication skills in English. Additional European languages are considered a plus.

• Experience in customer experience (CX), AI, cloud, sales, or marketing technology solutions is advantageous, though not mandatory.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.