The Role
Handle incoming customer inquiries via phone, internet, and live chat; provide product and initial financing information; schedule and follow up on sales appointments; use the CRM to manage leads and support team processes.
Summary Generated by Built In
Your career in automotive starts here. If you're motivated, customer-focused, and eager to grow, Smithtown Toyota's Business Development Center could be your first step toward a rewarding career in sales and beyond.
Benefits
- A competitive compensation package for the right candidate
- Welcoming and supportive work environment
- The ability to learn and grow in your career (we promote from within!)
- Health Insurance with generous employer contributions
- Dental coverage plan available
- 401K Plans available with no waiting period
- Paid holidays
- Paid vacation
- Paid sick days
Responsibilities
- Answer customer calls and establish follow-up with sales appointments
- Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or are no-shows
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
- Utilize the CRM system to optimize each opportunity
Qualifications
- At least one previous role based on customer service experience
- Excellent teammate with a collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- At least one previous customer service role
- Excellent teammate with a collaborative attitude
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
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The Company
What We Do
Smithtown Toyota is a family-owned and operated Toyota dealership in Smithtown, New York, with over 50 years of experience. As an original Toyota signature dealer, they specialize in selling and servicing new and certified pre-owned Toyota and Scion vehicles. They are committed to customer service and continuous improvement, providing a comprehensive service center for maintenance, parts, and professional vehicle care.
