Business Development Consultant (OMAO)

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Requirements:

• Namibian Citizen.
• Grade 12.
• Relevant Insurance qualification (will be an added advantage).
• Relevant Tertiary qualification.
• At least 3 years short term insurance underwriting experience (Personal or Commercial)
• Computer Literacy: OMSIC systems (Salesforce, TIA) will be an advantage.
• Microsoft Programs: MS Word, Excel, Powerpoint.
• Must have own transport for the execution duties in Windhoek.

Competencies:

• Problem-solving skills.
• Excellent communicating skills
• Planning skills
• Negotiating skills
• Sales experience in the service industry

Job Description:

• Develop and maintain optimum relationship with brokers.
• Continuous development to ensure effective service delivery to all intermediaries and clients.
• Develop New Business opportunities within the commercial and corporate lines.
• Provide Commercial and Corporate quotations.
• Policy renewal reviews and general administration support services to intermediaries.
• Providing a first point-of-contact query resolution service to intermediaries in respect of Commercial and Corporate Lines.
• Providing customer service in line with quality and performance standards; and
• Adhering to agreed processes to deliver targeted operational results.
• Conduct intermediary visits in accordance with the set engagement plan.
• Execute any other relevant duties as may be required.

Responsible for driving the development of new business opportunities / initiatives either for existing business units or in the process of setting up new business units.

ResponsibilitiesBusiness Development

Monitor and assess sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed.

Customer Needs Clarification

Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Customer Relationship Development / Prospecting

Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Sales Opportunities Creation

Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.

Sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.

Customer Relationship Management (CRM) Data

Monitor team members' use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate.

Customer Relationship Management / Account Management

Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Building Trust, Client Management, Client Needs Assessments, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Customer Value Proposition Development, Direct Selling, Identifying Sales Opportunities, Sales Closing Techniques, Sales Data Management, Sales Software, Strengthening Customer Relationships

Competencies

Action OrientedBuilds NetworksBusiness InsightCommunicates EffectivelyCustomer FocusDirects WorkDrives ResultsInstills Trust

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

23 May 2025 , 23:59

The Old Mutual Story!